Festival plaza not working properly in ultra moon

Issue:
I was recently playing ultra moon and decided to battle my friend in festival plaza. So we connected to a server but when we tried battling I would get sent back to festival plaza. After a while I also noticed my ultra sun account(different app which was closed) was also there, even when i was not connected to a server. I have not been able to find any solution.

System Information

  • Operating System: Windows 11
  • CPU: Intel Core i5-10300H
  • GPU: GeForce GTX™ 1650 Ti
  • Citra Version (found in title bar): 1737
  • Game: Ultra moon
  • Screenshot of Issue (include the full Citra window including titlebar):
    Uploading: Screenshot 2021-12-21 171042.png…

Diagnostic Log
Processing: citra_log.txt…

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citra_log.txt (361.0 KB)

System Information for Support

Client Version                                Nightly 1737 HEAD-28039d3
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i5-10300H CPU @ 2.50GHz | AVX2 | FMA
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             GeForce GTX 1650 Ti/PCIe/SSE2
GPU Driver Version                            457.63
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

I did not find anything wrong in your log file. Please wait for a moderator to assist.


the screenshot as well

This sounds like it is latency related. I’m afraid there isn’t much you can do about that. 3DS titles tend to be very sensitive to latency as they’re expecting the 3DS’ to be in close proximity of one another. So either your, your friend’s or both of yours latency is too high to remain connected.

If that isn’t it, make sure that the both of you are using the base game, so no mods or randomization edits of any kind and that you are both on the same game update version.