Freeze on select language pokemon X and Y

Issue:
when I open pokemon x or y on citra (nightly and canary), there’s the “select language screen”. In that moment fps go to 0 and frame rate says “nan ms”, the game freeze and I can’t play

System Information

  • Operating System: windows 10

  • CPU: x64

  • GPU: Intel(R) Core™ i5-3230M CPU @ 2.60GHz 2.60 GHz

  • Citra Version (found in title bar): nightly

  • Game: pokemon x and y

  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.
citra_log.txt (5.5 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

I did not find anything wrong in your log file. Please wait for a moderator to assist.

It seems you accidentally reopened Citra before uploading citra_log.txt which would clear the log. Redo the steps to get a new log and make sure you have started the game before you close Citra.

There is also an “old log” that you can upload.

there’s the .old log:
citra_log.txt.old.txt (13.9 KB)
there’s the new log:
citra_log.txt (13.9 KB)

System Information for Support

Client Version                                Nightly 1697 HEAD-b3cab3c
Operating System                              Windows 10 (10.0)
CPU                                                  Intel(R) Core(TM) i5-3230M CPU @ 2.60GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 4000
GPU Driver Version                            10.18.10.4358
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [ ]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [ ]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Downloads for Graphics
  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

GPU Driver Version: 10.18.10.4358

This driver is outdated, you need to update.

Download win64_15.33.53.5161.zip from https://downloadcenter.intel.com/download/29969/Intel-Graphics-Driver-for-Windows-15-33-
direct link: https://downloadmirror.intel.com/29969/a08/win64_15.33.53.5161.zip

then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

Your iGPU has driver bugs so you should use this older build until you buy a new computer: https://github.com/citra-emu/citra-nightly/releases/tag/nightly-1392

You should also dump the update so you won’t get the save bug: https://bulbapedia.bulbagarden.net/wiki/Lumiose_City_save_glitch

I just needed to update the graphics drivers thank you a lot for the support

1 Like

citra_log.txt (2.7 MB)

System Information for Support

Client Version                               Nightly 1754   HEAD-54a36bc
Operating System                             Windows 10 (10.0)
CPU                                          AMD Ryzen 3 2200G with Radeon Vega Graphics     | AVX2 | FMA
Graphics API                                 OpenGL 3.3.0
Graphics Renderer                            NVIDIA GeForce GTX 1050 Ti/PCIe/SSE2
GPU Driver Version                           511.79
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • Please enable the Vsync option if you are experiencing screen tearing.

The log file indicates that you’re using a corrupted ROM. You’ll need to redump your game. Please refer to our game dumping guides:

Dumping Game Cartridges
Dumping Installed Titles

Make sure your GM9 is up to date and that you have enough free storage space available on your SD-Card to perform the dump.