Freezing on pokemon us, OR and AS

Citra Support
1

Issue:
Started back using citra recently and after i play a while on any of the games it tends to freeze, you can hear the sound of the game playing in the background still but its stuck on one frame, games like Omega ruby and ultra sun that i’ve beaten and worked fine before now giving issues also

System Information

  • Operating System: Windows 10 Home 64-bit
  • CPU: Intel (R) Pentium(R) Silver N5000 CPU @1.10Ghz 1.10Ghz
  • GPU: Intel (R) UHD Graphics 605
  • Citra Version (found in title bar): nightly 1704
  • Game: all
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
citra_log.txt.old.txt (181.6 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

2

System Information for Support

Client Version                                Nightly 1704 HEAD-86b775b
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Pentium(R) Silver N5000 CPU @ 1.10GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) UHD Graphics 605
GPU Driver Version                            26.20.100.7925
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

  • Please enable the Vsync option if you are experiencing screen tearing.
3

GPU Driver Version: 26.20.100.7925

This driver is outdated, you need to update.

Download and install igfx_win10_100.9466.exe from: https://downloadcenter.intel.com/download/30381/Intel-Graphics-Windows-10-DCH-Drivers
direct link: https://downloadmirror.intel.com/30381/a08/igfx_win10_100.9466.exe

If you can’t update to 9466 right away, downgrade to 6373 first.
Download win64_25.20.100.6373.zip from: https://downloadcenter.intel.com/download/28289/Intel-Graphics-Driver-for-Windows-10
direct link: https://downloadmirror.intel.com/28289/a08/win64_25.20.100.6373.zip
then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

4

citra_log.txt (158.9 KB)
updated driver still freezing :sleepy:

5

System Information for Support

Client Version                                Nightly 1704 HEAD-86b775b
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Pentium(R) Silver N5000 CPU @ 1.10GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) UHD Graphics 605
GPU Driver Version                            27.20.100.9466
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

6

Try without Hardware Shader. You can disable it in the Advanced graphics settings in Citra configuration.

7

disabling the hardware shader didn’t work sadly

8

citra_log.txt.old.txt (173.5 KB)

9

System Information for Support

Client Version                                Canary 1973 HEAD-6e7fae8
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Pentium(R) Silver N5000 CPU @ 1.10GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) UHD Graphics 605
GPU Driver Version                            27.20.100.9466
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

  • Please enable the Vsync option if you are experiencing screen tearing.
10

Screenshot (34)
Screenshot (34)1366×768 139 KB

basically gets stuck like this u can still hear the audio playing and i can still select keys but stuck on one frame

11

You could give redumping a shot, make sure you have enough free space on your Nintendo 3DS’s SD card (preferably 4GB since Sun & Moon games are like 3.5GB each).