Frozen installation

Issue:

I can’t install games. This also happened with Pokemon Ultra Sun. I press “Install cia”, and then all I get is an unmoving loading screen, frozen from the very start. No progress is made in installing the game-file.

System Information

  • Operating System:
  • CPU: N3710 160 HZ
  • GPU: Intel® HD Graphics
  • Citra Version (found in title bar): Nightly 1226
  • Game: Pokemon Ultra Moon
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
It remains empty

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

In order for us to provide better support, we need to see the log generated by Citra. This guide will walk you through how you can obtain the log file: How to Upload the Log File.