Frozen installation

#1

Issue:

I can’t install games. This also happened with Pokemon Ultra Sun. I press “Install cia”, and then all I get is an unmoving loading screen, frozen from the very start. No progress is made in installing the game-file.

System Information

  • Operating System:
  • CPU: N3710 160 HZ
  • GPU: Intel® HD Graphics
  • Citra Version (found in title bar): Nightly 1226
  • Game: Pokemon Ultra Moon
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
It remains empty

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

#2

In order for us to provide better support, we need to see the log generated by Citra. This guide will walk you through how you can obtain the log file: How to Upload the Log File.