Full black screen in pokemon ultra sun (no grey)

Citra Support
1

Issue:
when I open pokemon ultra sun it doesn’t crash or anything it’s just a full black screen with no sound
the title says citra nightly | HEAD-67c4b87
also when I right click the game it doesn’t give me the option to open save data location as it did before or to other games (it still gives me that option to other games)
other games don’t work either but they have a grey screen instead of a black one
my guess is that when I deleted the save data file and a file called metadata everything stopped working but I don’t know how to fix this.

System Information

Diagnostic Log
citra_log.txt (118.9 KB)

2

System Information for Support

Client Version                               Nightly 1798   HEAD-67c4b87
Operating System                             Windows 10 Version 2009
CPU                                          AMD Ryzen 5 2600 Six-Core Processor             | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            NVIDIA GeForce GTX 1650/PCIe/SSE2
GPU Driver Version                           522.25
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

I did not find anything wrong in your log file. Please wait for a human moderator to assist.

3

System Information for Support

Client Version                               Nightly 1798   HEAD-67c4b87
Operating System                             Windows 10 Version 2009
CPU                                          AMD Ryzen 5 2600 Six-Core Processor             | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            NVIDIA GeForce GTX 1650/PCIe/SSE2
GPU Driver Version                           522.25
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

I did not find anything wrong in your log file. Please wait for a human moderator to assist.

4

System Information for Support

Client Version                               Nightly 1798   HEAD-67c4b87
Operating System                             Windows 10 Version 2009
CPU                                          AMD Ryzen 5 2600 Six-Core Processor             | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            NVIDIA GeForce GTX 1650/PCIe/SSE2
GPU Driver Version                           522.25
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

I did not find anything wrong in your log file. Please wait for a human moderator to assist.

5

System Information for Support

Client Version                               Nightly 1798   HEAD-67c4b87
Operating System                             Windows 10 Version 2009
CPU                                          AMD Ryzen 5 2600 Six-Core Processor             | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            NVIDIA GeForce GTX 1650/PCIe/SSE2
GPU Driver Version                           522.25
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

I did not find anything wrong in your log file. Please wait for a human moderator to assist.

6

System Information for Support

Client Version                               Nightly 1798   HEAD-67c4b87
Operating System                             Windows 10 Version 2009
CPU                                          AMD Ryzen 5 2600 Six-Core Processor             | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            NVIDIA GeForce GTX 1650/PCIe/SSE2
GPU Driver Version                           522.25
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

I did not find anything wrong in your log file. Please wait for a human moderator to assist.

7

I don’t think I’ve seen this happen because of deleting your save file before. To double check, please go to File>Open Citra Folder. Then follow this file path: \sdmc\Nintendo 3DS\00000000000000000000000000000000\00000000000000000000000000000000\title\00040000
Once here, see if you can find a folder called 001b5000. If you can see it, delete it and try your game again. If you can’t, I would suggest redumping your game.

8

citra_logo.txt (40.2 KB)

9

GL_VERSION: 4.3.0 - Build 27.20.100.9316
^ This driver is out of date. To update, download and install gfx_win_101.3790_101.2114.exe from Intel® Graphics – Windows* DCH Drivers
Mirror download: https://downloadmirror.intel.com/751359/gfx_win_101.3790_101.2114.exe

Let me know if you encounter any issues during the installation.