Game crash, can't open

Enter a description of your issue here, in full detail.
The light shut down for 10 min, after that i can’t play again Pokemon Y nor Pokemon mystery dungeon gates to infinity. Any other pokemon game works. I have the game saved both with emulator and ingame save. I can’t access the game, it just freezes and gets stuck with a black screen. Gates to infinity at least gives the advice to upload the log with the crash alert. Also in this topic says i can’t upload log bc it’s too big…

System Information

  • Operating System: W10 Pro
  • CPU: I5 8600K
  • GPU: GTX 1060
  • Citra Version (found in title bar): 1802 nightly
  • Game: POokemon Y
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.

In order to save a copy of the log, follow this guide:

In order for us to provide better support, we need to see the log generated by citra. This guide will walk you through how you can obtain the log file: How to Upload the Log File

i can open now after i read other posts. the problem now is that i cant save ingame. also reading the same problem in other post, i can use the ingame save by using an old save losing a lot of hours. the acutal citra save doesnt let me use ingame save. so i guess i just dont have luck and i have to use the old save?¿ in the actual citra save, game forces me to ingame save and then crashes.

i cant upload! i already saw the how to upload the log file post 30 times. the page doesnt let me…

Upload to like pastebin then link it here.

my game isnt opening(pokemon y)
what do i do

citra_log.txt (15.7 KB)
here is the log file, pokemon y, it showed 0 fps 200% speed 8.55 frame

System Information for Support

Client Version                               Canary 2311   HEAD-55c4e61
Operating System                             Windows 8.1 Version 6.3 (Build 9600)
CPU                                          Intel(R) Core(TM) i5-4210U CPU @ 1.70GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) HD Graphics 4400
GPU Driver Version                 
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [ ]
Shader JIT                                   [x]
System Region                                2
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics
  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

Please try out this older Citra build: Release nightly-1782 · citra-emu/citra-nightly · GitHub

citra_log.txt (16.3 KB)