Game crash, can't open

Citra Support
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Issue:
Enter a description of your issue here, in full detail.
The light shut down for 10 min, after that i can’t play again Pokemon Y nor Pokemon mystery dungeon gates to infinity. Any other pokemon game works. I have the game saved both with emulator and ingame save. I can’t access the game, it just freezes and gets stuck with a black screen. Gates to infinity at least gives the advice to upload the log with the crash alert. Also in this topic says i can’t upload log bc it’s too big…

System Information

  • Operating System: W10 Pro
  • CPU: I5 8600K
  • GPU: GTX 1060
  • Citra Version (found in title bar): 1802 nightly
  • Game: POokemon Y
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

2

In order for us to provide better support, we need to see the log generated by citra. This guide will walk you through how you can obtain the log file: How to Upload the Log File

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i can open now after i read other posts. the problem now is that i cant save ingame. also reading the same problem in other post, i can use the ingame save by using an old save losing a lot of hours. the acutal citra save doesnt let me use ingame save. so i guess i just dont have luck and i have to use the old save?¿ in the actual citra save, game forces me to ingame save and then crashes.

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i cant upload! i already saw the how to upload the log file post 30 times. the page doesnt let me…

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Upload to like pastebin then link it here.

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my game isnt opening(pokemon y)
what do i do

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citra_log.txt (15.7 KB)
here is the log file, pokemon y, it showed 0 fps 200% speed 8.55 frame

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System Information for Support

Client Version                               Canary 2311   HEAD-55c4e61
Operating System                             Windows 8.1 Version 6.3 (Build 9600)
CPU                                          Intel(R) Core(TM) i5-4210U CPU @ 1.70GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) HD Graphics 4400
GPU Driver Version                           10.18.14.5180
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [ ]
Shader JIT                                   [x]
System Region                                2
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics
  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
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Please try out this older Citra build: Release nightly-1782 · citra-emu/citra-nightly · GitHub

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citra_log.txt (16.3 KB)