Game crash ultra sun

Citra Support
#1

Issue:
Enter a description of your issue here, in full detail.

pokemon ultra sun crashes on every battle or cutscene. the sound keeps going but the screen freezes and i cant play. i used to be able to run it without problems about 3 or 4 months ago but now i cant.
System Information

  • Operating System:
  • CPU:
  • GPU:
  • Citra Version (found in title bar):
  • Game:
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
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In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

#2

In order for us to provide better support, we need to see the log generated by Citra. This guide will walk you through how you can obtain the log file: How to Upload the Log File.

#3

citra_log.txt (37.2 KB)

#4

System Information for Support

Client Version                                Canary 1791 HEAD-0e9198e
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 630
GPU Driver Version                            23.20.16.4973
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [ ]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

#5

Hm, since you have i7-7700HQ which usually comes with like Nvidia. Can you go into Device Manager and check if you have more than HD 630 under display adapters?

#6

i have INTEL® HD Graphics 630 and NVIDIA GeForce GTX 1050. idk if thats what you asked for but my main language is not english so im not familiar with the terms

#7

Ah GTX 1050. Since Citra is currently using your iGPU you will need to go into Nvidia Control Panel then in Manage 3D settings, set preferred GPU to Nvidia:

image
image1107×780 165 KB

While you are there, set Power management mode to Prefer maximum performance. If you also have GeForce Experience installed, turn off Battery Boost:

#8

thanks, that worked. the game doesnt run at 300% like it used to but i can play it at 170 which is not bad.

#9

same happening with me, all the system info matches. Is there something up with my log?
citra_log.txt (4.0 KB)

#10

I did not find anything wrong in your log file. Please wait for a moderator to assist.

#11

Hi, try this:

  1. Open Citra then go to File->Open Citra Folder
  2. Open shaders folder then delete the opengl folder if it’s there
  3. Emulation->Configure... then click on Graphics on the left
  4. Click on the Advanced tab and turn on Accurate Multiplication

The Disk Shader Cache currently has a bug when Accurate Multiplication is turned off causing it to slowly load all shaders from zero every time you start the game and makes the precompiled cache extrememly large + the RAM usage skyrockets until you crash.