Game crash when starting up

Issue:
Enter a description of your issue here, in full detail. When ever I start a game, citra crash and then i had to force it to exit out

System Information

  • Operating System:
  • CPU:
  • GPU:
  • Citra Version (found in title bar): citra-windows-mingw-20200823-f3f2ea7
  • Game: miitopia
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping. citra_log.txt (4.0 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

I did not find anything wrong in your log file. Please wait for a moderator to assist.

Your log is not complete… It looks like you accidentally reopened Citra before uploading the log… The log gets cleared every time you open Citra… Have the log folder open in the background first before closing Citra then immediately upload a new log…

citra_log.txt (17.0 KB)

System Information for Support

Client Version                                Canary 1832 HEAD-f3f2ea7
Operating System                              Windows 10 (10.0)
CPU                                                 Intel(R) Celeron(R) CPU  N2830  @ 2.16GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics
GPU Driver Version                            10.18.10.4358
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [ ]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [ ]

Here’s some issues I found with your log that might help.

What graphic card would you recommend? since both of the first 2 of the graphic card doesn’t work when i tried to install it…

install that driver which you have… it is not specified in the log but you can check it in system properties…

GPU Driver Version: 10.18.10.4358

This driver is outdated, you need to update.

Download win64_15.33.51.5146.zip from https://downloadcenter.intel.com/download/29802/Intel-Graphics-Driver-for-Windows-15-33-?product=85552
direct link: https://downloadmirror.intel.com/29802/a08/win64_15.33.51.5146.zip

then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

Since you have an old GPU which can randomly crash due to a driver bug you might also need to use Nightly 1392 until you upgrade your computer: https://github.com/citra-emu/citra-nightly/releases/tag/nightly-1392

citra_log.txt (1.7 MB)

System Information for Support

Client Version                                Nightly 1392 HEAD-ddb7ead
Operating System                              Windows 10 (10.0)
CPU                                                 Intel(R) Celeron(R) CPU  N2830  @ 2.16GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics
GPU Driver Version                            10.18.10.5146
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [ ]
Shader JIT                                    [x]
System Region                                 -1

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. https://downloadcenter.intel.com/product/80939/Graphics-Drivers
  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

citra crashes as soon as i load rom citra_log.txt (4.5 KB)
system information
OS Name Microsoft Windows 7 Ultimate
Version 6.1.7600 Build 7600
Processor Intel® Core™ i3-4130 CPU @ 3.40GHz, 3400 Mhz, 2 Core(s), 4 Logical Processor(s)
Installed Physical Memory (RAM) 2.00 GB
GPU INTEL® HD GRAPHICS 4400
game:POKEMON X
CITRA VERSION: CITRA CANARY 1845

Your log is not complete… It looks like you accidentally reopened Citra before uploading the log… The log gets cleared every time you open Citra… Have the log folder open in the background first before closing Citra then immediately upload a new log…

citra_log.txt (13.4 KB)

System Information for Support

Client Version                                Canary 1845 HEAD-964cb06
Operating System                              Windows 7 (6.1)
CPU                                           Intel(R) Core(TM) i3-4130 CPU @ 3.40GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 4400
GPU Driver Version                            10.18.10.3643
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

still not workingcitra_log.txt (12.9 KB)

System Information for Support

Client Version                                Canary 1845 HEAD-964cb06
Operating System                              Windows 7 (6.1)
CPU                                           Intel(R) Core(TM) i3-4130 CPU @ 3.40GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 4400
GPU Driver Version                            10.18.10.3643
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

i have installed the drivers but citra is not working citra_log.txt (4.6 KB)

I did not find anything wrong in your log file. Please wait for a moderator to assist.

plz reply soon :hot_face: :hot_face: :hot_face: :hot_face: :hot_face: :hot_face: :hot_face:

its still crashing