Game crashes after selecting my save

Citra Support
1

Issue:
Re opened a game I hadn’t played in a while. I just updated to a new nightly build and the game would crash before loading. Tried messing with some settings to resolve the issue. Initially I thought it was an Open GL>Shader problem. I found a work around by deleting the “transferable” folder under Shaders. The game now loads but the came crashes when I select my save file.

System Information

  • Operating System: Windows 10 64bit
  • CPU: Intel(R) Core™ i7-6700 3.40GHz
  • GPU: Nividia Quadro M620
  • Citra Version (2028):
  • Game: MH4U
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
citra_log.txt (37.1 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

1 Like
2

System Information for Support

Client Version                               Nightly 2028  HEAD-1d4d421
Operating System                             Windows 10 Version 22H2 (Build 19045.3570)
CPU                                          Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Quadro M620/PCIe/SSE2
GPU Driver Version                           516.40
CPU JIT                                      [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

I did not find anything wrong in your log file. Please wait for a human moderator to assist.

3

Exact same problem in the exact same game
citra_log.txt (16.7 KB)

4

System Information for Support

Client Version                               Nightly 2028  HEAD-1d4d421
Operating System                             Windows 11 Version 22H2 (Build 22621.2506)
CPU                                          Intel(R) Core(TM) i7-1065G7 CPU @ 1.30GHz | AVX512 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) Iris(R) Plus Graphics
GPU Driver Version                           27.20.100.9365
CPU JIT                                      [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics
  • Please enable the Vsync option if you are experiencing screen tearing.
5

citra_log.txt (16.7 KB)
Updated drive but it still crashes

6

System Information for Support

Client Version                               Nightly 2028  HEAD-1d4d421
Operating System                             Windows 11 Version 22H2 (Build 22621.2506)
CPU                                          Intel(R) Core(TM) i7-1065G7 CPU @ 1.30GHz | AVX512 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) Iris(R) Plus Graphics
GPU Driver Version                           31.0.101.2115
CPU JIT                                      [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • Please enable the Vsync option if you are experiencing screen tearing.
7

Hmm, try going to File>Open Citra Folder, then follow /nand/data/00000000000000000000000000000000/sysdata/00010026/00000000/ and delete the CEC folder found here (if you can find it here).

8

Try updating to the latest Citra Nightly build. Let me know if the issue persists.