Game crashing when I open the Pokedex, or try to use some movement

Until a few hours ago I had not updated Citra, but now I did. When I open Pokemon X or Alpha Sapphire, and try to see the Pokedex or use a move, the game crashes and “citra does not respond” appears.

System Information

  • Operating System: Windows 10
  • CPU: Intel Core i5 7200U 2.5 GHz (4 CPUs)
  • GPU:8GB Ram - Nvidia Geforce 940MX
  • Citra Version (found in title bar): Citra Canary 1637
  • Game: Pokemon X and Pokemon Alpha Sapphire
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
citra_log.txt (115.6 KB)

System Information for Support

Client Version                                Canary 1637 HEAD-2b5921a
OpenGL Vendor                                 Intel
OpenGL Renderer                               Intel(R) HD Graphics 620
OpenGL Version                                3.3.0
GPU Driver Version                            21.20.16.4550
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [x]
Enable Vsync                                  null
System Region                                 -1

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

Build 21.20.16.4550

These drivers are outdated, you need to update.

Download win64_25.20.100.6373.zip from https://downloadcenter.intel.com/download/28289/Intel-Graphics-Driver-for-Windows-10
direct link: https://downloadmirror.intel.com/28289/a08/win64_25.20.100.6373.zip

then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

After you have installed that you can if you want update further: https://downloadcenter.intel.com/download/29465/Intel-Graphics-Windows-10-DCH-Drivers?product=95443 (download the .exe this time).
Make sure Windows 10 is updated first before you install it.