Game freezes after launching screen

The game would load and launch but afterwards at loading screen, it would freeze and the error ‘‘citra.exe stopped responding’’ shows. I’ve tried uninstalling and reinstalling, changing the configure>graphics settings but nothing works. Help?

System Information

  • Operating System: Windows 10 Pro
  • CPU: Intel® core™ i5-3470 CPU @3.20GHz, 3201 MHz
  • GPU: Intel® HD Graphics
  • Citra Version (found in title bar): Citra Nightly 1544
  • Game: Animal Crossing New Leaf
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
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citra_log.txt (30.3 KB)
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System Information for Support

Client Version                                Nightly 1544 HEAD-57aa18f
Operating System                              Windows 10 (10.0)
CPU                                                   Intel(R) Core(TM) i5-3470 CPU @ 3.20GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 2500
GPU Driver Version                  
CPU JIT                                       [x]
Hardware Renderer                             [ ]
Hardware Shader                               [ ]
Hardware Shader, Accurate Multiplication      [ ]
Shader JIT                                    [ ]
System Region                                 2
Shader Disk Cache                             [ ]

Here’s some issues I found with your log that might help.

I’m sorry I have no background in any of this please explain… and Intel’s support says I have no supported driver/software downloaded on my computer. So what am I supposed to do exactly?