Game freezes after launching screen

katousato · May 13, 2020, 12:48pm

Issue:
The game would load and launch but afterwards at loading screen, it would freeze and the error ‘‘citra.exe stopped responding’’ shows. I’ve tried uninstalling and reinstalling, changing the configure>graphics settings but nothing works. Help?

System Information

Operating System: Windows 10 Pro
CPU: Intel® core™ i5-3470 CPU @3.20GHz, 3201 MHz
GPU: Intel® HD Graphics
Citra Version (found in title bar): Citra Nightly 1544
Game: Animal Crossing New Leaf
Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.
citra_log.txt (30.3 KB)
In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

CitraBot · May 13, 2020, 12:48pm

System Information for Support

Client Version                                Nightly 1544 HEAD-57aa18f
Operating System                              Windows 10 (10.0)
CPU                                                   Intel(R) Core(TM) i5-3470 CPU @ 3.20GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 2500
GPU Driver Version                            10.18.10.4425
CPU JIT                                       [x]
Hardware Renderer                             [ ]
Hardware Shader                               [ ]
Hardware Shader, Accurate Multiplication      [ ]
Shader JIT                                    [ ]
System Region                                 2
Shader Disk Cache                             [ ]

Here’s some issues I found with your log that might help.

You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. https://downloadcenter.intel.com/product/80939/Graphics-Drivers
Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
You are using open source system files for Mii data. This will appear as your Mii having broken graphics, but will not affect the stability of the game. In order to resolve this, please refer to our guide on dumping system files. https://citra-emu.org/wiki/dumping-system-archives-and-the-shared-fonts-from-a-3ds-console/

katousato · May 13, 2020, 1:00pm

I’m sorry I have no background in any of this please explain… and Intel’s support says I have no supported driver/software downloaded on my computer. So what am I supposed to do exactly?