Game freezes(pkmn y)

Citra Support
#1

Issue:
it was fine the first time i played but then started freezing after that, couldn’t even get in the game itself now.

System Information

  • Operating System: windows 11 home
  • CPU: Intel(R) Core™ i3-1005G1 CPU @ 1.20GHz 1.19 GHz
  • GPU: Intel(R) UHD graphics
  • Citra Version (found in title bar): citra nightly 1757
  • Game: pokemon y
  • Screenshot of Issue (include the full Citra window including titlebar):
    image
    image1920×1080 102 KB

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.
citra_log.txt (157.0 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

#2

System Information for Support

Client Version                               Nightly 1757   HEAD-ac98458
Operating System                             Windows 10 (10.0)
CPU                                          Intel(R) Core(TM) i3-1005G1 CPU @ 1.20GHz | AVX512 | FMA
Graphics API                                 OpenGL 3.3.0
Graphics Renderer                            Intel(R) UHD Graphics
GPU Driver Version                           27.20.100.9565
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics
#3

System Information for Support

Client Version                               Nightly 1757   HEAD-ac98458
Operating System                             Windows 10 (10.0)
CPU                                          Intel(R) Core(TM) i3-1005G1 CPU @ 1.20GHz | AVX512 | FMA
Graphics API                                 OpenGL 3.3.0
Graphics Renderer                            Intel(R) UHD Graphics
GPU Driver Version                           27.20.100.9565
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics
#4

This driver is out of date. To update, download and install igfx_win_101.1404.exe from Intel® Graphics – Windows* DCH Drivers
Mirror download https://downloadmirror.intel.com/723911/igfx_win_101.1404.exe

If that doesn’t work, try disabling Hardware Shaders in Emulation>Configuration>Graphics>Advanced Tab.