Game freezes when i try to load a save file

Issue:
Everytime i want to load a save file it just plays the audio and freezes the video and input

System Information

  • Operating System: Windows 10
  • CPU: Intel(R) Celeron(R) CPU N3450 @1.10GHz
  • GPU: Intel(R) HD Graphics 500
  • Citra Version (found in title bar): Citra Nightly 1706
  • Game: Pokemon Omega Ruby
  • Screenshot of Issue (include the full Citra window including titlebar):

citra_log.txt (130.1 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

System Information for Support

Client Version                                Nightly 1706 HEAD-6e16081
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Celeron(R) CPU N3450 @ 1.10GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 500
GPU Driver Version                            27.20.100.8681
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [ ]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [ ]

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
  • The CPU Clock percentage is not 100%. You may experience unexpected game speed.

Go to Emulation>Configuration>System and set your CPU Clock Speed back to 100%. Now start your game again and see if the issue persists. If it does, please upload another log file.

citra_log.txt (20.2 KB)
accidentaly sent the wrong one before

In your opening post you mentioned “save file”, however, your log file is making me think that you perhaps meant “save state”. Am I correct in assuming this?

urm yes… sorry it’s not my first language

System Information for Support

Client Version                                Nightly 1706 HEAD-6e16081
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Celeron(R) CPU N3450 @ 1.10GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 500
GPU Driver Version                            27.20.100.9466
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [ ]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

I did not find anything wrong in your log file. Please wait for a moderator to assist.

System Information for Support

Client Version                                Nightly 1706 HEAD-6e16081
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Celeron(R) CPU N3450 @ 1.10GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 500
GPU Driver Version                            27.20.100.9466
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [ ]

Here’s some issues I found with your log that might help.

  • The CPU Clock percentage is not 100%. You may experience unexpected game speed.

Please try loading your normal in-game save file. Does the same error occur there? If so, please upload another log file without the use of any save states.

if i start the emulator the game always resets so i have to load a save state
so everytime i close citra my save state is just deleted
there’s no error when i just start playing without loading a save state but it won’t save so it doesn’t make sense to play like this

Upload a log after you try to save in-game normally.

citra_log.txt (16.3 KB)

System Information for Support

Client Version                                Nightly 1706 HEAD-6e16081
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Celeron(R) CPU N3450 @ 1.10GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 500
GPU Driver Version                            27.20.100.9466
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [ ]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

citra_log.txt (543.1 KB)

System Information for Support

Client Version                                Canary 1970 HEAD-7ee5bf9
Operating System                              Windows 8.1 (6.3)
CPU                                                   Intel(R) Celeron(R) CPU 1019Y @ 1.00GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics
GPU Driver Version                            10.18.10.5161
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Downloads for Graphics
  • Please enable the Vsync option if you are experiencing screen tearing.

Ignore the bot about the drivers. It’s a bit dumb when it comes to older iGPUs.
Because your iGPU has driver bugs, you’ll need to use an older version of Citra in order to prevent random freezing and crashing from occurring until you upgrade your hardware:
Download citra-windows-mingw-20191214-ddb7ead.7z from Release nightly-1392: Merge pull request #5020 from jroweboy/dynamic-mf · citra-emu/citra-nightly · GitHub
Extract it using Winrar or 7zip. Put the extracted folder anywhere you want. Now run citra-qt.exe from the folder and run your game.

1 Like

Maybe there’s an issue somewhere in your regular installation of Citra. To rule this out, please try out a portable build:
Go to Download Citra - Citra and select Manual download. Then under Nightly Build, click on your operating system’s icon to the right of the latest build available to download the build.
Extract it (.7z can be extracted using Winrar or 7zip) (.tar.gz can be extracted natively on MacOS) and put it where ever you wish. Inside the extracted mingw folder, create a folder called user. This Citra should now store all of its config, save files and such inside of this user folder)
Check to make sure that this user folder is in the same folder that contains citra-qt(.exe)
Now run the citra-qt executable found inside of the mingw folder.