Game freezes while turn on hardware shaders and while turn off game have frame drops please help

citra_log.txt (5.2 KB)
Issue:
Game freezes while enable hardware shaders and shows black screen while i can hear the sound of the game when i disable it the game have have frame drops please help

System Information

  • Operating System: Windows 10 64bit
  • CPU: Intel core I3-6006U
  • GPU: Intel HD 520
  • Citra Version (found in title bar): Citra Canary 1963
  • Game: Pokémon sun
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

I did not find anything wrong in your log file. Please wait for a moderator to assist.

I did not find anything wrong in your log file. Please wait for a moderator to assist.

It seems you accidentally reopened Citra before uploading citra_log.txt which would clear the log. Redo the steps to get a new log and make sure you have started the game before you close Citra.

There is also an “old log” that you can upload.

ok
citra_log.txt (55.3 KB)
citra_log.txt.old.txt (359.3 KB)

System Information for Support

Client Version                                Nightly 1706 HEAD-6e16081
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i3-6006U CPU @ 2.00GHz | AVX2 | FMA
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 520
GPU Driver Version                            23.20.16.4973
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

  • Please enable the Vsync option if you are experiencing screen tearing.
  • The CPU Clock percentage is not 100%. You may experience unexpected game speed.

System Information for Support

Client Version                                Nightly 1706 HEAD-6e16081
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i3-6006U CPU @ 2.00GHz | AVX2 | FMA
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 520
GPU Driver Version                            23.20.16.4973
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

  • Please enable the Vsync option if you are experiencing screen tearing.

i have a opengl version 4.5 so why here is showing 3.3.0

Citra targets 3.3 so that is why.

GPU Driver Version: 23.20.16.4973

This driver is outdated, you need to update.

Download win64_25.20.100.6373.zip from: https://downloadcenter.intel.com/download/28289/Intel-Graphics-Driver-for-Windows-10
direct link: https://downloadmirror.intel.com/28289/a08/win64_25.20.100.6373.zip

then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

After you have installed 6373, download and install igfx_win10_100.9466.exe from: https://downloadcenter.intel.com/download/30381/Intel-Graphics-Windows-10-DCH-Drivers
direct link: https://downloadmirror.intel.com/30381/a08/igfx_win10_100.9466.exe

1 Like

ok i will update my driver

so why my game works if i disable hardware shaders

and why in only this game i have played pokemon x , pokemon omega ruby and pokemon black 2 and they work well

thankkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk youuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuu how can i thank you it worked for me thanks a lot