Game frozen upon at certain progress in game

Whenever I try to enter Route 7, in Pokemon Ultra Moon, the game freezes. Although I can hear the music, everything else stops working. I can’t progress any further, and I don’t know what the problem is.

System Information

  • Operating System: Win 10 Pro
  • CPU: Ryzen 5 3600x
  • GPU: RTX 2070
  • Citra Version (found in title bar): Canary 1928
  • Game: Pokemon Ultra Moon v1.2
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
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(upload://hznGDNLc1UwA1oT4qucOdF66F9P.txt) (43.7 KB)

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citra_log.txt (70.7 KB)

System Information for Support

Client Version                                Canary 1928 HEAD-625639a
Operating System                              Windows 10 (10.0)
CPU                                           AMD Ryzen 5 3600X 6-Core Processor             
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             GeForce RTX 2070/PCIe/SSE2
GPU Driver Version                            461.09
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

  • Please enable the Vsync option if you are experiencing screen tearing.

Are you perhaps using Save States to reach this point in the game?
Save States break across different Citra versions so that may be the cause of your instabilities. If you did use Save States, try using your in-game save files to reach the same area to see if it still crashes.

Ah sorry, but I fixed the problem through a re-download of rom. It works just fine now. Thanks!

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