Game graphics freeze but emulator says that game is still running

game freezes after a couple of seconds but emulator says it is running perfectly

System Information windows 11

  • Operating System: windows 11 home 22H2 22621.1555
  • CPU: Intel(R) Core™ i5-1035G4 CPU @ 1.10GHz 1.50 GHz
  • GPU: intel (R) iris (R) plus graphics
  • Citra Version (found in title bar): nightly 1883
  • Game: pokemon omega ruby
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.
citra_log.txt (9.5 KB)

In order to save a copy of the log, follow this guide:

The log file is incomplete. Make sure you follow the steps carefully:

  1. Open Citra, then go to File>Open Citra Folder (Citra>Open Citra Folder if on MacOS) and open up the log folder. Now keep that open in the background.
  2. Launch your game and encounter the problem; crash/slowdown/glitch and close Citra if it doesn’t do so by itself. Do not restart Citra as that will wipe the log of important information!
  3. Now upload the log file in this chat.

not sure what the issue was but it is fixed today I’ll send the log if I experience continued issues

happened again here is the log file

citra_log.txt (50.7 KB)

GL_VERSION: 4.3.0 - Build
^ This driver is out of date. To update, download and install gfx_win_101.4255.exe from Intel® Arc™ & Iris® Xe Graphics - WHQL - Windows*
Mirror download:

Additionally, you shouldn’t be using save states when troubleshooting. For more explanation:

Save states save the entirety of Citra’s emulation state, and as a result, new Citra updates that add new things to serialize in the emulation state will break the loading of save states that were created on prior Citra versions. Additionally, saving upon save state created progress will make the emulation state gradually more unstable. Since the emulation state never gets to clear out emulation bugs with a proper shut down. This is why in-game save files should be used most of all when saving and loading your progress. Save states should only be used within single gaming sessions, not beyond them.

I tried to download the driver but it just gives me an error

What error does it give you?

no driver was found that can be installed on current device
exit code:8

Can you try this driver instead:
Download and install gfx_win_101.2121.exe from Intel® 6th-10th Gen Processor Graphics - Windows
Mirror download:

Let me know if you encounter any issues during the installation.

it won’t let me install the link it just gives me an error screen

Let’s see if manually installing a legacy driver first will help:

Download from Legacy Intel® Graphics Driver for Windows® 10
Mirror download:

Then follow this guide to install it:

Now you should be able to install the latest DCH drivers directly:
Download and install gfx_win_101.2121.exe from Intel® 6th-10th Gen Processor Graphics - Windows
Mirror download:

I fucked up i installed the first driver but now my compters graphics are completely destroyed

If you can’t see anything. Simply boot into Windows safe mode. That will automatically use Window’s own basic display driver. So you should be able to see things again. Try installing the driver again. If that doesn’t work, you’ll need to install the GPU driver from your manufacturer’s site instead. Which will probably be out of date, but we can’t do anything about a heavily locked system.

How do you boot into safe mode?

Also sorry about taking you away from citra issues and into my computer ones

There are multiple ways. Are you able to get into Windows? Like, can you see stuff at all?

I have to go to the recovery screen and then enter safe mode right now i am going to instal the developers gpu

Is there any way to remove the recently installed gpu

Just got rid of the problem driver i’ll see what i can do to improve my driver and i’ll message if i need more help

I assume you figured this out, but simply installing a different driver will usually overwrite it. If you’re having problems doing so though, there’s an software called Display Driver Uninstaller (DDU) that can help you with removing everything about a GPU driver. So that’s the thorough option of uninstalling your driver :slight_smile: