Game is freezing

#1

Issue: my ultra sun and sun both are not working
Enter a description of your issue here, in full detail.
the games are opening but when it tells proffessor kukui has a message it stucks and doesnt move further.pls help me iam very eager to play

System Information

  • Operating System:windows 7 ultimate
  • CPU:
  • GPU:
  • Citra Version (found in title bar): 992
  • Game: pokemon ultra sun and sun
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.
citra_log.txt (58.6 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

#2

I did not find anything wrong in your log file. Please wait for a moderator to assist.

#3

Disable ‘Enable Hardware Shader’, also disable v-sync, set internal resolution to native and framelimit to 100%. do that before opening the game. upload your log again after changing those settings.

#4

citra_log.txt (26.6 KB)
the game is working but the speed is tooo slow

#5

I did not find anything wrong in your log file. Please wait for a moderator to assist.

#6

actually i disabled hardware render the game went good but speed was too low.but after seeing correctly i came to know it was hardware shader but now it is still freezing.

#7

citra_log.txt (243.1 KB)
this is the log after what u said.the before sent log was when i disabled hardware render,it was slow but working

#8

I did not find anything wrong in your log file. Please wait for a moderator to assist.

#9

So, disabling ‘Enable Hardware Shader’ doesn’t do anything, but disabling ‘Enable Hardware Renderer’ works but slow, correct?

btw, what is your CPU and GPU?

#10

yes u are right
CPU:Intel R Pentium R G3420 3.10 GHz
GPU:Intel R HD Graphics -1760 MB
Display mode - 1360 x 768(32 bit)(60 Hz)

#11

Download ans install the latest driver for your GPU from the manufacturer website, if the issue persists after that, upload your log again.

#12

after i installed latest driver the game is working .thanks for your help.speed is also good.if any other trouble occurs can u help me?

#13

You can always open a thread if you need support.