Game is not opening from citra

Citra Support
#1

Issue:
Enter a description of your issue here, in full detail.
Citra does not open pokemon ultra sun.
Whenever I try to open it it shows

System Information

  • Operating System: Windows 10
  • CPU: intel® core™ i3-7020u cpu @ 2.30ghz 2.30
  • GPU: Intel® HD Graphics 620
  • Citra Version (found in title bar): Citra nightly 1649
  • Game: pokemon ultra sun
  • Screenshot of Issue (include the full Citra window including titlebar):
    Screenshot (517)
    Screenshot (517)1366×768 50.5 KB

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.
citra_log.txt (4.7 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

#2

I did not find anything wrong in your log file. Please wait for a moderator to assist.

#3

It looks like you accidentally reopened Citra before uploading the log. The log gets cleared every time you open Citra. Have the log folder open in the background first before closing Citra then immediately upload a new log.

#4

@tywald so you mean that i should upload the log first and then open citra?

#5

Make sure you follow the steps carefully:

  1. Open Citra and go to File>Open Citra Folder and open up the log folder. Now keep that open in the background.
  2. Launch your game and encounter the problem; crash/slowdown/glitch and close citra if it doesn’t do so by itself. Do not restart citra as that will wipe the log of important information!
  3. Now upload the log file in this chat.
#6

My Citra refuses to load a game, everytime I try to start any game besides pokemon y, it keeps crashing.
System:64 bit
OS: Windows 10
CPU: Intel® Core i5-8250U CPU @ 1.60GHz, 1800 Mhz, 4 Core(s), 8 Logical Processor(s)
GPU: Intel UHD Graphics 620
Citra Version: Citra canary 1820
Game: Ultra Sun/ omega ruby/ alpha sapphire
Can someone help me if I’m doing something wrong?
Log:citra_log.txt (11.0 KB)

#7

System Information for Support

Client Version                                Canary 1868 HEAD-288baa7
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) UHD Graphics 620
GPU Driver Version                            27.20.100.8935
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [ ]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 1
Shader Disk Cache                             [ ]

Here’s some issues I found with your log that might help.

#9

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