Game keep crashing

Issue: Keep crashing at loading screen
Enter a description of your issue here, in full detail.
was opening pokemon alpha sapphire but would keep crashing while loading shaders

System Information

  • Operating System: Windows 10
  • CPU: AMD Ryzen 3750H
  • GPU: Radeon Vega Mobile Gfx 2.30 GHz
  • Citra Version (found in title bar): Citra Nightly 1564
  • Game: Pokemon Alpha Sapphire
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.
citra_log.txt (7.9 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

System Information for Support

Client Version                                Nightly 1564 HEAD-16913fe
Operating System                              Windows 10 (10.0)
CPU                                           AMD Ryzen 7 3750H with Radeon Vega Mobile Gfx  
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             GeForce RTX 2060/PCIe/SSE2
GPU Driver Version                            446.14
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [ ]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
  • You have cheats enabled. This might cause weird behaviour or crashes. Please disable them and retest if your game is experiencing bugs or crashes.

how to enable accurate multiplication ?

Hi, do this:

  1. Open Citra then go to File->Open Citra Folder
  2. Open shaders folder then delete the opengl folder if it’s there
  3. Emulation->Configure... then click on Graphics on the left
  4. Click on the Advanced tab and turn on Accurate Multiplication

The Disk Shader Cache currently has a bug when Accurate Multiplication is turned off causing it to slowly load all shaders from zero every time you start the game and makes the precompiled cache extrememly large + the RAM usage skyrockets until you crash.

citra_log.txt (12.0 KB)

This is for Pokemon Ultra Moon

System Information for Support

Client Version                                Nightly 1737 HEAD-28039d3
Operating System                              macOS 11.2
CPU                                           VirtualApple @ 2.50GHz
Graphics API                                  OpenGL 4.1
Graphics Renderer                             Apple M1
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

As stated on our downloads page, we do not provide support for M1 MacOS devices. Sorry for the inconvenience.

citra_log.txt (26.4 KB)
Here’s my log report and the game I’m trying to run is Pokemon Alpha Sapphire. The game loaded up fine but then when I click and dragged the window to make it bigger, it was fine. Then I stopped the game and then tried to load the game again and the citra emulator will now give me a black screen until it doesn’t respond and then I have to force quit the program. This is a bit off topic but the same exact thing happens when I try to run the Dolphin Gamecube emulator.

System Information for Support

Client Version                                Nightly 1744 HEAD-45a4a56
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i5-9400 CPU @ 2.90GHz | AVX2 | FMA
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             NVIDIA GeForce GTX 1650/PCIe/SSE2
GPU Driver Version                            497.09
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [ ]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

If this problem isn’t specific to Citra, there is more than likely something wrong with either your GPU driver, or perhaps your display technology. If you have G-sync enabled on your display, try turning that off and see if the issue persists. If it does, reinstalling your drivers after a DDU might be a good idea.

citra_log.txt (11.9 KB)
my citra keeps crashing its for randomized ultra moon

System Information for Support

Client Version                               Nightly 1760   HEAD-593b0b2
Operating System                             Windows 10 (10.0)
CPU                                          AMD Ryzen 3 3200G with Radeon Vega Graphics     | AVX2 | FMA
Graphics API                                 OpenGL 3.3.1
Graphics Renderer                            Radeon RX 570 Series
GPU Driver Version                           20.10.35.02 27.20.1034.6
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • Due to AMD’s poorly optimized OpenGL driver, you may experience slowdowns.

[ 140.496415] Core <Critical> core/core.cpp:Load:293: Failed to load ROM (Error 1)!

This usually indicates a badly built ROM. Which commonly occurs when people attempt to apply a patch to a ROM, such as a randomization or ROM hack. If that is the case, please check whether the base games functions as intended.

If that is not the case though, you’ll need to redump your game. Please refer to our game dumping guides:

Dumping Game Cartridges
Dumping Installed Titles

Make sure your GM9 is up to date and that you have enough free storage space available on your SD-Card to perform the dump.

No game was booted in your log. If you are experiencing a crash then do not open citra again until after you posted the log as it gets purged when you reopen citra.
For more information, see How to Upload the Log File

citra_log.txt (704.9 KB)

Game crashes after 40 seconds of normal gameplay
Game: Pure Chess
OS: Manjaro XFCE 21.2.6 (Linux)
(Citra installed via FlatPak)

System Information for Support

Client Version                               Nightly 1762   HEAD-1382035d4
Operating System                             KDE Flatpak runtime
CPU                                          Intel(R) Core(TM) i7-8565U CPU @ 1.80GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.6
Graphics Renderer                            Mesa Intel(R) UHD Graphics 620 (WHL GT2)
GPU Driver Version                           ?
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics

citra_log.txt.old.txt (3.8 MB)

System Information for Support

Client Version                               Nightly 1762   HEAD-1382035
Operating System                             Windows 10 (10.0)
CPU                                          AMD Ryzen 7 3700X 8-Core Processor              | AVX2 | FMA
Graphics API                                 OpenGL 3.3.0
Graphics Renderer                            NVIDIA GeForce RTX 3060/PCIe/SSE2
GPU Driver Version                           511.23
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You have cheats enabled. This might cause weird behaviour or crashes. Please disable them and retest if your game is experiencing bugs or crashes.

Disable all cheats, then restart Citra (important, otherwise they remain active). Now try your game again.

citra_log.txt (27.9 KB)

how to disable cheat if the game always crashes instantly after start?