Game keep crashing

Citra Support
#1

Issue: Keep crashing at loading screen
Enter a description of your issue here, in full detail.
was opening pokemon alpha sapphire but would keep crashing while loading shaders

System Information

  • Operating System: Windows 10
  • CPU: AMD Ryzen 3750H
  • GPU: Radeon Vega Mobile Gfx 2.30 GHz
  • Citra Version (found in title bar): Citra Nightly 1564
  • Game: Pokemon Alpha Sapphire
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.
citra_log.txt (7.9 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

#2

System Information for Support

Client Version                                Nightly 1564 HEAD-16913fe
Operating System                              Windows 10 (10.0)
CPU                                           AMD Ryzen 7 3750H with Radeon Vega Mobile Gfx  
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             GeForce RTX 2060/PCIe/SSE2
GPU Driver Version                            446.14
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [ ]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
  • You have cheats enabled. This might cause weird behaviour or crashes. Please disable them and retest if your game is experiencing bugs or crashes.
#3

how to enable accurate multiplication ?

#4

Hi, do this:

  1. Open Citra then go to File->Open Citra Folder
  2. Open shaders folder then delete the opengl folder if it’s there
  3. Emulation->Configure... then click on Graphics on the left
  4. Click on the Advanced tab and turn on Accurate Multiplication

The Disk Shader Cache currently has a bug when Accurate Multiplication is turned off causing it to slowly load all shaders from zero every time you start the game and makes the precompiled cache extrememly large + the RAM usage skyrockets until you crash.

#5

citra_log.txt (12.0 KB)

This is for Pokemon Ultra Moon

#6

System Information for Support

Client Version                                Nightly 1737 HEAD-28039d3
Operating System                              macOS 11.2
CPU                                           VirtualApple @ 2.50GHz
Graphics API                                  OpenGL 4.1
Graphics Renderer                             Apple M1
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

#7

As stated on our downloads page, we do not provide support for M1 MacOS devices. Sorry for the inconvenience.

#8

citra_log.txt (26.4 KB)
Here’s my log report and the game I’m trying to run is Pokemon Alpha Sapphire. The game loaded up fine but then when I click and dragged the window to make it bigger, it was fine. Then I stopped the game and then tried to load the game again and the citra emulator will now give me a black screen until it doesn’t respond and then I have to force quit the program. This is a bit off topic but the same exact thing happens when I try to run the Dolphin Gamecube emulator.

#9

System Information for Support

Client Version                                Nightly 1744 HEAD-45a4a56
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i5-9400 CPU @ 2.90GHz | AVX2 | FMA
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             NVIDIA GeForce GTX 1650/PCIe/SSE2
GPU Driver Version                            497.09
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [ ]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
#10

If this problem isn’t specific to Citra, there is more than likely something wrong with either your GPU driver, or perhaps your display technology. If you have G-sync enabled on your display, try turning that off and see if the issue persists. If it does, reinstalling your drivers after a DDU might be a good idea.