Game keep crashing

Issue: Keep crashing at loading screen
Enter a description of your issue here, in full detail.
was opening pokemon alpha sapphire but would keep crashing while loading shaders

System Information

  • Operating System: Windows 10
  • CPU: AMD Ryzen 3750H
  • GPU: Radeon Vega Mobile Gfx 2.30 GHz
  • Citra Version (found in title bar): Citra Nightly 1564
  • Game: Pokemon Alpha Sapphire
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.
citra_log.txt (7.9 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

System Information for Support

Client Version                                Nightly 1564 HEAD-16913fe
Operating System                              Windows 10 (10.0)
CPU                                           AMD Ryzen 7 3750H with Radeon Vega Mobile Gfx  
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             GeForce RTX 2060/PCIe/SSE2
GPU Driver Version                            446.14
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [ ]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
  • You have cheats enabled. This might cause weird behaviour or crashes. Please disable them and retest if your game is experiencing bugs or crashes.

how to enable accurate multiplication ?

Hi, do this:

  1. Open Citra then go to File->Open Citra Folder
  2. Open shaders folder then delete the opengl folder if it’s there
  3. Emulation->Configure... then click on Graphics on the left
  4. Click on the Advanced tab and turn on Accurate Multiplication

The Disk Shader Cache currently has a bug when Accurate Multiplication is turned off causing it to slowly load all shaders from zero every time you start the game and makes the precompiled cache extrememly large + the RAM usage skyrockets until you crash.

citra_log.txt (12.0 KB)

This is for Pokemon Ultra Moon

System Information for Support

Client Version                                Nightly 1737 HEAD-28039d3
Operating System                              macOS 11.2
CPU                                           VirtualApple @ 2.50GHz
Graphics API                                  OpenGL 4.1
Graphics Renderer                             Apple M1
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

As stated on our downloads page, we do not provide support for M1 MacOS devices. Sorry for the inconvenience.

citra_log.txt (26.4 KB)
Here’s my log report and the game I’m trying to run is Pokemon Alpha Sapphire. The game loaded up fine but then when I click and dragged the window to make it bigger, it was fine. Then I stopped the game and then tried to load the game again and the citra emulator will now give me a black screen until it doesn’t respond and then I have to force quit the program. This is a bit off topic but the same exact thing happens when I try to run the Dolphin Gamecube emulator.

System Information for Support

Client Version                                Nightly 1744 HEAD-45a4a56
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i5-9400 CPU @ 2.90GHz | AVX2 | FMA
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             NVIDIA GeForce GTX 1650/PCIe/SSE2
GPU Driver Version                            497.09
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [ ]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

If this problem isn’t specific to Citra, there is more than likely something wrong with either your GPU driver, or perhaps your display technology. If you have G-sync enabled on your display, try turning that off and see if the issue persists. If it does, reinstalling your drivers after a DDU might be a good idea.