Game keeps freezing but sound still plays

Citra Support
#1

Issue:
Enter a description of your issue here, in full detail.
I had been using Citra for the past few days and constantly update it. I had no issues up until now. The game completely freezes then the sound continues playing at the background but the screen stays frozen. I tried to use an older version of Citra but it did not work.

System Information

  • Operating System: Windows 10 Home 64-bit
  • CPU: Intel Pentium @ 2.30GHz
    Kaby Lake-U/Y 14nm Technology
  • GPU: Generic PnP Monitor ([email protected])
    Intel HD Graphics 610 (HP)
  • Citra Version (found in title bar): Citra nightly 1315
  • Game: Pokemon Ultra Sun
  • Screenshot of Issue (include the full Citra window including titlebar):

[citra_log.txt|attachment]
Diagnostic Log
Upload your log file as an attachment by dragging & dropping.
(upload://dxO1uguPo9klntlSkDBVOpJWWcl.txt) (372.2 KB)
In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

#2

In order for us to provide better support, we need to see the log generated by Citra. This guide will walk you through how you can obtain the log file: How to Upload the Log File.

#3

citra_log.txt (443.4 KB)

#4

System Information for Support

Client Version                                Nightly 1315 HEAD-45ff10c
OpenGL Vendor                                 Intel
OpenGL Renderer                               Intel(R) HD Graphics 610
OpenGL Version                                3.3.0
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [ ]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             [x]
Enable Shader JIT                             [x]
System Region                                 [x]

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
#5

citra_log.txt (71.5 KB)

#6

System Information for Support

Client Version                                Canary 1388 HEAD-844f5a5
OpenGL Vendor                                 Intel
OpenGL Renderer                               Intel(R) HD Graphics 520
OpenGL Version                                3.3.0
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             [ ]
Enable Shader JIT                             [x]
System Region                                 [x]

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
#7

Try switching to Canary even though results usually end up more unstable, and try updating your on-board graphics here.

@Muneeb_Molwanias as for you I do not understand what you are doing. Do you have the same problem?

#8

Yes. I have the similar problem. Screen freezes, however, the game still works in the background. I have tried using the older versions of citra too, the problem seems to remain the same.

#9

maybe it a common problem with intel hd graphics in certain games (with latest citra version ?) especially with large environment 3d games, my intel hd 4600 had same problem with kingdom hearts 3d , best is to run Linux (I am no programmer ) since I heard that Linux have less problem if you on a lap,get a gpu like or similar to a gtx 750 if you on desktop

#10

I tried what you recommended and I still have freezing issues. What changed is that I can still interact with the game even though the screen is frozen

citra_log.txt (70.0 KB)

#11

System Information for Support

Client Version                                Canary 1448 HEAD-36b21d1
OpenGL Vendor                                 Intel
OpenGL Renderer                               Intel(R) HD Graphics 610
OpenGL Version                                3.3.0
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [x]
Hardware Shader, Geometry Shaders             [x]
Enable Shader JIT                             [x]
System Region                                 [x]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

#12

System Information for Support

Client Version                                Canary 1448 HEAD-36b21d1
OpenGL Vendor                                 Intel
OpenGL Renderer                               Intel(R) HD Graphics 610
OpenGL Version                                3.3.0
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [x]
Hardware Shader, Geometry Shaders             [x]
Enable Shader JIT                             [x]
System Region                                 [x]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

#13

Did you get the gtx 750? Any nvidia ll work. It work for me, but if it still not work for you then I am sorry :pensive: :pensive:

#14

citra_log.txt (224.6 KB) HELP This also happens to me

#15

System Information for Support

Client Version                                Nightly 1547 HEAD-213c956
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 620
GPU Driver Version                            23.20.16.4973
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [ ]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [ ]

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
#16

citra_log - Copy.txt (4.7 KB)

#17

I did not find anything wrong in your log file. Please wait for a moderator to assist.

#18

It looks like you accidentally reopened Citra before uploading the log. The log gets cleared every time you open Citra. Have the log folder open in the background first before closing Citra then immediately upload a new log.

#19

im getting this very problem, however just yesterday and and for the last few weeks i have not encountered this problem. And it’s happening to all the games as well. the games are working in the background but the video is frozen.

Log file removed by moderator (piracy)
here is the log file for when it happened on fire emblem: fates

#20

Please read our Community Guidelines. Warez/downloading games talk is strictly prohibited. To prevent legal issues, you are not allowed to post links or refer to any kind of ROM, NAND, ISO, game, or other copyrighted material that has been illegally obtained or shared. This includes system files, and files from friends.

Citra requires you to dump your cartridges/installed titles from your 3DS. Please refer to our Game Dumping Guides:

Dumping Game Cartridges
Dumping Installed Titles

As per our Community Guidelines, we won’t be providing any support with your pirated game files.