Game randomly freezes + 0 FPS

Citra Support
#1

When I open Pokémon Y it randomly stops at 0 FPS and doesn’t get higher, it also randomly freezes when I’m playing.

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image1600×859 19.7 KB

DESKTOP-5L5J318
Intel(R) Core™ i7-3770 CPU @ 3.40GHz 3.40 GHz
4,00 GB (usable: 3,71 GB)
2A957C01-AEBB-43D6-80E8-0E2DDC823322
00330-80000-00000-AA821
64 bit operational system, processor base in x64

#2

In order for us to provide better support, we need to see the log generated by citra. This guide will walk you through how you can obtain the log file: How to Upload the Log File

#3

citra_log.txt (21.7 KB)

#4

System Information for Support

Client Version                               Nightly 1749   HEAD-2fc7def
Operating System                             Windows 10 (10.0)
CPU                                          Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz | AVX
Graphics API                                 OpenGL 3.3.0
Graphics Renderer                            Intel(R) HD Graphics 4000
GPU Driver Version                           10.18.10.4252
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [ ]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                2
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics
  • The CPU Clock percentage is not 100%. You may experience unexpected game speed.
#5

You appear to have toggled a bunch of settings that you shouldn’t be touching. Please go to Emulation>Configuration>General and select Reset all Settings.

Additionally:

This driver is out of date. To update, download win64_15.33.53.5161.zip from Intel® Graphics Driver for Windows* [15.33]
Mirror download: https://downloadmirror.intel.com/29969/a08/win64_15.33.53.5161.zip

Then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

Furthermore, because your iGPU has driver bugs, you’ll need to use an older version of Citra in order to prevent random freezing and crashing from occurring until you upgrade your hardware:
Download citra-windows-mingw-20191214-ddb7ead.7z from https://github.com/citra-emu/citra-nightly/releases/tag/nightly-1392
Extract it using Winrar or 7zip. Put the extracted folder anywhere you want. Now run citra-qt.exe from the folder and run your game.