Games not Running

Citra Support
#1

Issue:
Citra used to run well but recently the games don’t run anymore I have tired both versions after loading shaders the game don’t start . This issue has begun after i updated it. Please share any solution to this.

System Information

  • Operating System: Windows 10 Pro 64-bit (10.0, Build 15063)
  • CPU: Intel® Core™ i5-3320M CPU @ 2.60GHz (4 CPUs), ~2.6GHz
  • GPU: Intel® HD Graphics 4000
  • Citra Version (found in title bar): Citra Canary 1762 and Citra Nightly 1554
  • Game: All Pokemon USUM,ORAS,XY Mystery Dungeon Fire Emblem SOV, Fates SE, Awakening,
  • Screenshot of Issue (include the full Citra window including titlebar):
    Screenshot_1
    Screenshot_11364×767 116 KB

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.
citra_log.txt (413.7 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

#2

System Information for Support

Client Version                                Nightly 1554 HEAD-7625306
Operating System                              Windows 10 (10.0)
CPU                                                  Intel(R) Core(TM) i5-3320M CPU @ 2.60GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 4000
GPU Driver Version                            10.18.10.4358
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [ ]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. https://downloadcenter.intel.com/product/80939/Graphics-Drivers
  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
#3

It was running fine for quite sometime this issue has started just after i updated to latest version.

#4

GPU Driver Version: Build 10.18.10.4358

This driver is outdated, you need to update.

Download win64_15.33.50.5129.zip from https://downloadcenter.intel.com/download/29473/Intel-Graphics-Driver-for-Windows-15-33-?product=64896
direct link: https://downloadmirror.intel.com/29473/a08/win64_15.33.50.5129.zip

then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

Also do this:

  1. Open Citra then go to File->Open Citra Folder
  2. Open shaders folder then delete the opengl folder if it’s there
  3. Emulation->Configure... then click on Graphics on the left
  4. Click on the Advanced tab and turn on Accurate Multiplication

The Disk Shader Cache currently has a bug when Accurate Multiplication is turned off causing it to slowly load all shaders from zero every time you start the game and makes the precompiled cache extrememly large + the RAM usage skyrockets until you crash.

#5

It has become a lot better but still crashes after sometime

#6

Try these two builds and see if one of them works:
https://github.com/citra-emu/citra-nightly/releases/tag/nightly-1393
https://github.com/citra-emu/citra-nightly/releases/tag/nightly-1392