Getting a fatal error when i open up Pokemon Ultra Moon

Citra Support
1

Issue:
Enter a description of your issue here, in full detail.
When i try to load up pokemon ultra moon it just won’t let me open the game.

System Information

  • Operating System: Windows 11 Home
  • CPU: 11th Gen Intel(R) Core™ i3-1125G4 @ 2.00GHz 2.00 GHz
  • GPU: Intel(R) UHD Graphics
  • Citra Version (found in title bar): Citra Canary 2646
  • Game: Pokemon Ultra Moon
  • Screenshot of Issue (include the full Citra window including titlebar):
    image

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.
citra_log.txt (50.2 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

2

System Information for Support

Client Version                               Canary 2646  HEAD-a434dc3
Operating System                             Windows 11 Version 22H2 (Build 22621.2361)
CPU                                          11th Gen Intel(R) Core(TM) i3-1125G4 @ 2.00GHz | AVX512 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) UHD Graphics
GPU Driver Version                           31.0.101.4032
CPU JIT                                      [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [ ]

Here’s some issues I found with your log that might help.

  • You have cheats enabled. This might cause weird behaviour or crashes. Please disable them and retest if your game is experiencing bugs or crashes.
  • The ROM you are attempting to run is corrupted. Look here for instructions on how to properly dump ROMs from your 3DS. https://citra-emu.org/wiki/dumping-installed-titles/