Grey screen Pokemon Ultra Moon

Issue:
When I open citra and open the game, i get a grey screen and i can hear the sound of the game (sry for bad english)

System Information

  • Operating System: Windows 10 Pro
  • CPU: Pentium ® Dual-Core CPU T4400 @ 2.20 GHz
  • GPU: ATI Mobility Radeon HD 4500 Series
  • Citra Version (found in title bar): Citra Nightly
  • Game: Pokemon Ultra Moon
  • Screenshot of Issue (include the full Citra window including titlebar):
    Log:
    ./citra-qt : [ 0.000001] Frontend citra_qt/main.cpp:CheckForUpdates:411: Update check started
    At line:1 char:1
  • ./citra-qt 2>log.txt
  •   + CategoryInfo          : NotSpecified: ([   0.000001] F...e check started:String) [], RemoteException
      + FullyQualifiedErrorId : NativeCommandError
    
    

[ 10.708632] Frontend citra_qt/main.cpp:BootGame:551: Citra starting…
[ 11.218599] Service.FS core/file_sys/ncch_container.cpp:Load:175: ExHeader Program ID mismatch: the ROM is
probably encrypted.
[ 11.301544] Render.OpenGL video_core/renderer_opengl/renderer_opengl.cpp:Init:488: GL_VERSION: 3.3.11672 Core
Profile Forward-Compatible Context
[ 11.301592] Render.OpenGL video_core/renderer_opengl/renderer_opengl.cpp:Init:489: GL_VENDOR: ATI
Technologies Inc.
[ 11.301610] Render.OpenGL video_core/renderer_opengl/renderer_opengl.cpp:Init:490: GL_RENDERER: ATI Mobility
Radeon HD 4500 Series
[ 11.691965] Loader core/loader/ncch.cpp:Load:159: Program ID: 00040000001B5100
[ 11.692268] Service.FS core/file_sys/ncch_container.cpp:OpenFile:109: Failed to open
C:\Users\Minerd\AppData\Roaming/Citra/sdmc/Nintendo
3DS/00000000000000000000000000000000/00000000000000000000000000000000/title/0004000e/001b5100/content/00000000.app
[ 11.725571] Loader core/hle/kernel/process.cpp:ParseKernelCaps:113: ExHeader kernel version: 2.50
[ 11.728045] Service.CFG core/hle/service/cfg/cfg.cpp:SetPreferredRegionCode:615: Preferred region code set to
0
[ 11.728086] Service.CFG core/hle/service/cfg/cfg.cpp:SetPreferredRegionCode:623: System language 1 does
not fit the region. Adjusted to 0
[ 11.756158] Frontend citra_qt/main.cpp:OnUpdateFound:424: No updates found
[ 11.769905] Service.SRV core/hle/service/sm/srv.cpp:RegisterClient:48: (STUBBED) called
[ 12.151374] Service.SRV core/hle/service/sm/srv.cpp:EnableNotification:70: (STUBBED) called
[ 12.157853] Service.APT core/hle/service/apt/apt.cpp:GetLockHandle:501: (STUBBED) called handle=0x00038009
applet_attributes=0x00000000
[ 12.170089] Service.APT core/hle/service/apt/apt.cpp:SetScreenCapPostPermission:990: (STUBBED)
screen_capture_post_permission=0
[ 12.171953] Service.NDM core/hle/service/ndm/ndm.cpp:OverrideDefaultDaemons:204: (STUBBED)
default_daemon_bit_mask=0x0000000F
[ 12.172285] Service.NDM core/hle/service/ndm/ndm.cpp:SuspendDaemons:89: (STUBBED)
daemon_bit_mask=0x00000009
[ 12.177706] Service.APT core/hle/service/apt/apt.cpp:NotifyToWait:478: (STUBBED) app_id=768
[ 12.184860] Service.APT core/hle/service/apt/apt.cpp:AppletUtility:803: (STUBBED) called
command=0x00000007, input_size=0x00000004, output_size=0x00000001, input_addr=0x0FFFFF48, output_addr=0x0FFFFF14
[ 12.185895] Service.APT core/hle/service/apt/apt.cpp:AppletUtility:803: (STUBBED) called
command=0x00000004, input_size=0x00000001, output_size=0x00000001, input_addr=0x0FFFFF10, output_addr=0x0FFFFF14
[ 12.193317] Service.FS core/hle/service/fs/fs_user.cpp:InitializeWithSdkVersion:811: (STUBBED) called,
version: 0x0B0401C8
[ 12.230396] Service.SRV core/hle/service/sm/srv.cpp:Subscribe:145: (STUBBED) called, notification_id=0x209
[ 12.256650] Service.DSP core/hle/service/dsp_dsp.cpp:LoadComponent:148: Firmware hash: 0x943f5565dbcf6767
[ 12.256688] Service.DSP core/hle/service/dsp_dsp.cpp:LoadComponent:152: Structures hash: 0x93e48663943cad39
[ 12.256698] Service.DSP core/hle/service/dsp_dsp.cpp:LoadComponent:157: (STUBBED) called size=0xC25C,
prog_mask=0x000000FF, data_mask=0x000900FF, buffer=0x00659BAC

this is a known issue for ati gpu. try downloading the latest drivers

I tried fix, but i cant update idk why

ATI HD 3xxx / 4xxx series cards do not work with Citra because of broken GL code in all of the existing drivers.

You will need to get a new GPU (or in your case, a new laptop).

Also, please don’t use so-called driver updaters / boosters / cleaners, because all they do is install drivers that are not necessarily intended for your system. They could also make more damage than good (even to the point of not being able to boot your system)

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