Having problems with Citra

Issue:
Enter a description of your issue here, in full detail.
About a week ago I was playing Pokemon Moon without any issues. I decided to upgrade my laptop from windows 7 to 10. Right after I did that My game showed a GPU error. I updated Citra to see if that would fix it but now Citra crashes when I try to open the game.

System Information

  • Operating System: Windows 10
  • CPU:
  • GPU: Intel HD Graphics 4000
  • Citra Version (found in title bar): Citra Canary 1358
  • Game: Pokemon Moon
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
citra_log.txt (4.0 KB)

System Information for Support

Client Version                                Canary 1358 HEAD-cd3f1a0
OpenGL Vendor                                 null
OpenGL Renderer                               null
OpenGL Version                                null
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [x]
Hardware Shader, Geometry Shaders             [x]
Enable Shader JIT                             [x]
System Region                                 2

I did not find anything wrong in your log file. Please wait for a moderator to assist.

Your log is incomplete, upload your log right after you receive that error message.

install your graphics drivers… plus your gpu is too weak.

I have installed the latest graphic divers. Still doesn’t work :confused: