Having Trouble with Pokémon Games

So i have played a few Pokémon games with everything running alright, until i’ve started facing a problem: everytime i open the bag ingame, the FPS drops to hell and freeze the game, making the Citra program stops. Sometimes i can avoid it by changing the tabs quick before it freezes (p. ex. medicine to TM’s), or pressing B to make it back to the game. How can i fix it?

System Information

  • Operating System: Windows 10
  • CPU: Intel Core i3-5005U
  • GPU: Intel HD Graphics 5500
  • Citra Version (found in title bar): 1444
  • Game: Pokémon X, OR/AS, Ultra Sun
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
citra_log.txt (89.3 KB)

In order for us to provide better support, we need to see the log generated by Citra. This guide will walk you through how you can obtain the log file: How to Upload the Log File.

System Information for Support

Client Version                                Nightly 1444 HEAD-25ebf03
OpenGL Vendor                                 Intel
OpenGL Renderer                               Intel(R) HD Graphics 5500
OpenGL Version                                3.3.0
GPU Driver Version                  
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [x]
Enable Vsync                                  null
System Region                                 -1

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.


These drivers are outdated, you need to update:

Download win64_15.40.44.5107.zip from https://downloadcenter.intel.com/download/29313/Intel-Graphics-Driver-for-Windows-15-40-?product=84695
direct link: https://downloadmirror.intel.com/29313/a08/win64_15.40.44.5107.zip

then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/<

Intel HD 5500 is one of the problematic GPUs iirc, so you might need to turn on Accurate Multiplication in the Advanced tab in the graphics options and/or turn off Hardware Shader.