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In order for us to provide better support, we need to see the log generated by Citra. This guide will walk you through how you can obtain the log file: How to Upload the Log File.

citra_log.txt (229.7 KB)

System Information for Support

Client Version                                Nightly 1655 HEAD-4888a14
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i3-4030U CPU @ 1.90GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 4400
GPU Driver Version                            20.19.15.4531
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

i have the same error in USUM

GPU Driver Version: 20.19.15.4531

This driver is outdated, you need to update.

Download win64_15.40.47.5166.zip from https://downloadcenter.intel.com/download/29971/Intel-Graphics-Driver-for-Windows-15-40-?product=81018
direct link: https://downloadmirror.intel.com/29971/a08/win64_15.40.47.5166.zip

then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

Upload a new log after you have done that.

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citra_log.txt (16.6 KB)

System Information for Support

Client Version                                Nightly 1659 HEAD-3f13e1c
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i3-4030U CPU @ 1.90GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 4400
GPU Driver Version                            20.19.15.5166
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

I did the whole process but nothing changed :confused:

Before it worked fine, I don’t know what happened

Intel HD 4400 is a problematic iGPU, you might need to turn off Accurate Multiplication in the Advanced graphics options in Citra configuration for some games.

I didn’t wanna tell that right away as you might ignore updating the drivers :stuck_out_tongue:

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Works fine already, thank you very much!! :smile:

1 Like