Help crush when loading game

while trying to open the game pokemon luna the program crush

System Information

  • Operating System:windows 10 64bit
  • CPU: [email protected] 1.70GHz
  • GPU: 1696MHz
  • Citra Version (found in title bar): latest version
  • Game: pokemon luna
  • Screenshot of Issue (include the full Citra window including titlebar):


[ 0.000000] Frontend citra_qt\main.cpp:BootGame:382: Citra starting…
[ 0.032837] Service.APT core\hle\service\apt\apt.cpp:Init:1004: Unable to load shared font
[ 0.081443] Render.OpenGL video_core\renderer_opengl\renderer_opengl.cpp:Init:488: GL_VERSION: 1.1.0
[ 0.081478] Render.OpenGL video_core\renderer_opengl\renderer_opengl.cpp:Init:489: GL_VENDOR: Microsoft Corporation
[ 0.081487] Render.OpenGL video_core\renderer_opengl\renderer_opengl.cpp:Init:490: GL_RENDERER: GDI Generic
[ 0.081503] Render video_core\video_core.cpp:Init:35: initialization failed !
[ 0.081515] Core core\core.cpp:Load:97: Failed to initialize system (Error 9)!
[ 0.084156] WebService web_service\web_backend.cpp:PostJson:42: Environment variables CITRA_WEB_SERVICES_USERNAME and CITRA_WEB_SERVICES_TOKEN must be set to POST JSON

you either have the wrong version or no drivers installed at all, go to your gpu manufacturer website and download the latest drivers.

Your CPU’s (Intel Celeron B820) integrated graphics doesn’t support OpenGL 3.3, which is required for Citra to run.

Unfortunately, the only way to solve this is to buy a new GPU or a new laptop (if you’re currently using one).