Help me! Citra-qt.exe has stopped working

#1

Issue:
Citra-qt.exe has stopped workingcitra_log.txt (6.6 KB)

System Information

  • Operating System:
  • CPU:
  • GPU:
  • Citra Version (found in title bar):
  • Game:
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

#2

I did not find anything wrong in your log file. Please wait for a moderator to assist.

#3

Does it crash by trying to launch a game or simply by opening citra? fill in the system information template.

#4

It crash by trying to launch a game, a system information as below:

  • Operating System: Win 7 Home Premium 64 bit
  • CPU: core i5-3210M, 4 Gb RAM
  • GPU: Intel HD Graphics family
  • Citra Version (found in title bar): Citra Nightly 1169
  • Game: Pokemon Omega Ruby
  • Screenshot of Issue (include the full Citra window including titlebar):
#5

I’ve already tried to open it on Citra Canary 1154 but the same result!

#6

Your log is incomplete, open citra, launch the game, when it crashes close citra and don’t open again at this point, open the folder C:\Users\%username%\AppData\Roaming\citra\log and upload the citra_log.txt file again.

#7

Please check for me!citra_log.txt (5.9 KB)

#8

I did not find anything wrong in your log file. Please wait for a moderator to assist.

#9

Try disable the hardware render under graphics tab to see if the issue goes away

#10

hello, can someone assist me because I was playing pokemon Y then I saved then shut down my computer to shower then when I try and launch the Citra-room.exe it says that the file libwinpthread file cannot be found

#11

Try reinstalling citra.

#12

I’m having the same problem please help. citra_log.txt (8.9 KB)

#13

System Information for Support

Client Version                                Canary 1291 HEAD-54e35bc
OpenGL Vendor                                 ATI Technologies Inc.
OpenGL Renderer                               AMD Radeon HD 6310 Graphics
OpenGL Version                                3.3.1
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             [x]
Enable Shader JIT                             [x]
System Region                                 -1

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
#15

System Information for Support

Client Version                                Canary 1291 HEAD-54e35bc
OpenGL Vendor                                 ATI Technologies Inc.
OpenGL Renderer                               AMD Radeon HD 6310 Graphics
OpenGL Version                                3.3.1
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             [x]
Enable Shader JIT                             [x]
System Region                                 -1

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
#17

Download the latest driver available for your GPU from AMD’s website.

1 Like
#18

…then what?

#20

System Information for Support

Client Version                                Canary 1291 HEAD-54e35bc
OpenGL Vendor                                 ATI Technologies Inc.
OpenGL Renderer                               AMD Radeon HD 6310 Graphics
OpenGL Version                                3.3.1
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [x]
Hardware Shader, Geometry Shaders             [x]
Enable Shader JIT                             [x]
System Region                                 -1

I did not find anything wrong in your log file. Please wait for a moderator to assist.

#21

Did you download and installed the latest driver for your GPU?

#23

Thanks for advice it works now :smile::smile::smile:

#24

Check me!citra_log.txt (19.2 KB)