Help me! my Citra-qt.exe has stopped working

Citra Support
1

Issue:
Citra-qt.exe has stopped working citra_log.txt (4.0 KB)

System Information

  • Operating System:
  • CPU:
  • GPU:
  • Citra Version (found in title bar):
  • Game:
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

2

System Information for Support

Client Version                                Nightly 1436 HEAD-7afcc0d
OpenGL Vendor                                 null
OpenGL Renderer                               null
OpenGL Version                                null
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [x]
Enable Vsync                                  null
System Region                                 -1

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
3

still, forced close, when i opened my pokemon y

4

The log gets cleared each time you open Citra so make sure you do these steps to ensure it catches the issue:

  1. Open Citra then File->Open Citra Folder then log folder(keep this open in the background, do not close the folder).
  2. Start the game then close Citra(don’t reopen or the log gets cleared so you have to do it again).
  3. Reupload the log here.
5

citra_log.txt (11.7 KB)

forced close
forced close1366×768 110 KB
after this screen, the citra suddenly forced close

6

System Information for Support

Client Version                                Nightly 1436 HEAD-7afcc0d
OpenGL Vendor                                 Intel
OpenGL Renderer                               Intel(R) HD Graphics 620
OpenGL Version                                3.3.0
GPU Driver Version                            26.20.100.7372
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [x]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [x]
Enable Vsync                                  null
System Region                                 -1

I did not find anything wrong in your log file. Please wait for a moderator to assist.

7

Try turn off Disk Shader Cache in the graphics options in Citra, there is an issue with it for some users with some games.