[HELP] Pokemon Y black screen with sound when I open

Citra Support
#1

Issue:
I open Pokemon Y rom in citra and there’s just black screen but with the sound and controls working fine.

System Information

  • Operating System: Windos 7 Ultimate
  • CPU: i5 3470
  • GPU: Intel HD
  • Citra Version (found in title bar):
  • Game: Pokemon Y
  • Screenshot of Issue (include the full Citra window including titlebar):
    Screenshot_314
    Screenshot_314974×602 79.2 KB

Diagnostic Log
citra_log.txt (18.0 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

#2

System Information for Support

Client Version                                Canary 1756 HEAD-e185ce8
Operating System                              Windows 7 SP 1 (6.1)
CPU                                                   Intel(R) Core(TM) i5-3470 CPU @ 3.20GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 2500
GPU Driver Version                            9.17.10.4229
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [ ]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [ ]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. https://downloadcenter.intel.com/product/80939/Graphics-Drivers
  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
#3

System Information for Support

Client Version                                Canary 1756 HEAD-e185ce8
Operating System                              Windows 7 SP 1 (6.1)
CPU                                                   Intel(R) Core(TM) i5-3470 CPU @ 3.20GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 2500
GPU Driver Version                            9.17.10.4229
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [ ]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [ ]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. https://downloadcenter.intel.com/product/80939/Graphics-Drivers
  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
#4

Since you have a desktop computer, do you have a graphics card? You can check in Device Manager under Display adapters. See if you have more than just Intel HD 2500.

#5

I’ve only got Intel HD 2500. The game works now. I just had to update my graphics drivers :slight_smile:

1 Like