Help with animal crossing new leaf

I finished the tutorial and when you try to save it appears in the following message

UNABLE TO SAVE. YOUR GAME WILL LEAVE WITHOUT SAVING

then the game goes back to the introduction screen and says it can’t find the saves

I don’t know what to do, I spent all day trying, can someone help me?!

In order for us to provide better support, we need to see the log generated by Citra. This guide will walk you through how you can obtain the log file: How to Upload the Log File.