How to load the log file

Citra Support
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Issue:
Enter a description of your issue here, in full detail.

System Information

  • Operating System:
  • CPU:
  • GPU:
  • Citra Version (found in title bar):
  • Game:
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping. .

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

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In order for us to provide better support, we need to see the log generated by citra. This guide will walk you through how you can obtain the log file: How to Upload the Log File

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First, follow the guide on how to generate a log file: How to Upload the Log File
After that, just select the Reply button in the topic to open up a text box and press the Upload button:

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Select your log file.
Alternatively, you can left click-hold on the log file and drag-and-drop it into the message box. That should allow it to start uploading as well. Once the log file is uploaded to the text box, just hit reply and the log file will get posted.

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citra_log.txt (6.7 KB)

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[   5.892977] Service.FS <Error> core/file_sys/ticket.cpp:GetTitleKey:50: CommonKey 0 missing
[   5.935261] Service.FS <Error> core/file_sys/ticket.cpp:GetTitleKey:50: CommonKey 0 missing

^ Your ROM is encrypted. You’ll need to redump as decrypted. Please refer to our game dumping guides:

Dumping Game Cartridges
Dumping Installed Titles

Make sure your GM9 is up to date and that you have enough free storage space available on your SD-Card to perform the dump.

1 Like
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citra_log.txt (31.8 KB)
Issue:Whenever try to load cia files into citra it aborts the download.

  • Operating System: Microsoft Windows 11
  • CPU:11th Gen Intel(R) core™ i5-1135g7 @ 2.40GHz
  • GPU:Intel (R) Iris (R) Xe Graphics
  • Citra Version : Citra Canary 2519
  • Game: Fire Emblem Awakening’s DLC

Screenshot 2023-06-11 205405

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Please redump your game properly using our dumping guides:

Dumping Game Cartridges
Dumping Installed Titles
Dumping Updates and DLC

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citra_log.txt (10.3 KB)

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We do not provide support for unofficial builds of Citra. Please download the latest Nightly or Canary build through our installer, or from our GitHub pages if you wish to receive support here.

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content://com.huawei.hidisk.fileprovider/root/storage/emulated/0/citra-emu/log/citra_log.txt