Https://community.citra-emu.org/t/citra-fatal-error-pokemon-ultra-sun/105595

Issue:
Encountered fatal error

System Information

  • Operating System: Windows 10
  • CPU: intel core i5
  • GPU: amd radeon r5 m230
  • Citra Version (found in title bar): canary 1439
  • Game: pokemon ultra sun
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.

citra_log.txt (44.0 KB)

update: added dump files by doing this:
Extract and copy the contents of the USER folder (the “ nand ” and “ sysdata ” folders)
and paste them into “ %appdata%/Citra ” (or: C:/Users/[your-user-name]/AppData/Roaming/Citra/ ) for windows.
Still cant run the game. This is the new log file: citra_log.txt (23.0 KB)

System Information for Support

Client Version                                Canary 1439 HEAD-a867387
OpenGL Vendor                                 Intel
OpenGL Renderer                               Intel(R) HD Graphics 5500
OpenGL Version                                3.3.0
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             [x]
Enable Shader JIT                             [x]
System Region                                 -1

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
  • The ROM you are attempting to run is corrupted. Look here for instructions on how to properly dump ROMs from your 3DS. https://citra-emu.org/wiki/dumping-installed-titles/

Please read the bot message above and redump the game from your Nintendo 3DS.

System Information for Support

Client Version                                Canary 1439 HEAD-a867387
OpenGL Vendor                                 Intel
OpenGL Renderer                               Intel(R) HD Graphics 5500
OpenGL Version                                3.3.0
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [x]
Hardware Shader, Geometry Shaders             [x]
Enable Shader JIT                             [x]
System Region                                 2

Here’s some issues I found with your log that might help.

System Information for Support

Client Version                                Canary 1439 HEAD-a867387
OpenGL Vendor                                 Intel
OpenGL Renderer                               Intel(R) HD Graphics 5500
OpenGL Version                                3.3.0
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             [x]
Enable Shader JIT                             [x]
System Region                                 -1

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
  • The ROM you are attempting to run is corrupted. Look here for instructions on how to properly dump ROMs from your 3DS. https://citra-emu.org/wiki/dumping-installed-titles/

No, you need to redump the game, not the system files.