I am having trouble logging on to my citra web for the first time

Issue:
eveytime i try to use the vitra web i get a verification issue even afte i have put the username and token, please help.
System Information

  • Operating System: windows 10 home
  • CPU: dual core
  • GPU:
  • Citra Version (found in title bar): 1460
  • Game: Pokemon Moon
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

In order for us to provide better support, we need to see the log generated by Citra. This guide will walk you through how you can obtain the log file: How to Upload the Log File.

Update Citra, you only need to enter the token now.