I am unable to play any pokemon game on the emulator

Citra Support
#1

Issue:
Enter a description of your issue here, in full detail.

System Information

  • Operating System: Windows 10
  • CPU: Intel(R) Core™ i3-7020U CPU @ 2.30GHz 2.30 GHz
  • GPU: Intel(R) HD Graphics 620
  • Citra Version (found in title bar): 2324
  • Game: all pokemon games
  • Screenshot of Issue (include the full Citra window including titlebar):
    image
    image1366×768 48.4 KB

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.
citra_log.txt (24.0 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

#2

No game was booted in your log. If you are experiencing a crash then do not open citra again until after you posted the log as it gets purged when you reopen citra.
For more information, see How to Upload the Log File

#3

citra_log.txt (47.6 KB)

#4

System Information for Support

Client Version                               Canary 2324   HEAD-e608d0f
Operating System                             Windows 10 Version 2009
CPU                                          Intel(R) Core(TM) i3-7020U CPU @ 2.30GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) HD Graphics 620
GPU Driver Version                           23.20.16.4973
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics
  • You have cheats enabled. This might cause weird behaviour or crashes. Please disable them and retest if your game is experiencing bugs or crashes.
#5

image
image1366×768 49.3 KB

citra_log.txt (56.0 KB)
i am able to play yo kai watch and i used to play these games

#6

System Information for Support

Client Version                               Canary 2324   HEAD-e608d0f
Operating System                             Windows 10 Version 2009
CPU                                          Intel(R) Core(TM) i3-7020U CPU @ 2.30GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) HD Graphics 620
GPU Driver Version                           23.20.16.4973
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics
#7

citra_log.txt (37.5 KB)

#8

System Information for Support

Client Version                               Canary 2324   HEAD-e608d0f
Operating System                             Windows 10 Version 2009
CPU                                          Intel(R) Core(TM) i3-7020U CPU @ 2.30GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) HD Graphics 620
GPU Driver Version                           23.20.16.4973
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics
#9

@SleepingSnake pls help

#10

citra_log.txt (165.5 KB)

#11

System Information for Support

Client Version                               Canary 2324   HEAD-e608d0f
Operating System                             Windows 10 Version 2009
CPU                                          Intel(R) Core(TM) i3-7020U CPU @ 2.30GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) HD Graphics 620
GPU Driver Version                           23.20.16.4973
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics
#12

Do these in order:

  1. Make sure Windows is updated, you should be on 21H2 or 22H2. Run Windows Update.
  2. Download 6373 drivers: https://downloadmirror.intel.com/28289/a08/win64_25.20.100.6373.zip
    then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/
  3. Install the latest drivers: Intel® Graphics – Windows* DCH Drivers from https://www.intel.com/content/www/us/en/products/sku/122590/intel-core-i37020u-processor-3m-cache-2-30-ghz/downloads.html direct link: https://downloadmirror.intel.com/751359/gfx_win_101.3790_101.2114.exe
  4. Consider hiding the Windows Update version of older drivers so Windows won’t roll back to them: https://web.archive.org/web/20190208013517/https:/download.microsoft.com/download/f/2/2/f22d5fdb-59cd-4275-8c95-1be17bf70b21/wushowhide.diagcab
#13

citra_log.txt (4.0 KB)

#14

dude i can play other games on 60-70fps

#15

and i could play pokemon some 2 months ago

#16

i did those but still not working

#17

Just tried this but it said it’s locked to manufacturer so try downloading it from them

#18

when i play pokemon games and log is opened it says error warning and spams it

#19

Upload a new log.

I hope you followed the steps correctly. You won’t get “locked to manufacturer” message if you install 6373 in step 2. There is a reason I told you to do them in order.

#20

wait should i had to install the driver again after these?