In order for us to provide better support, we need to see the log generated by citra. This guide will walk you through how you can obtain the log file: How to Upload the Log File
I tried with a free VPN but did not work. However, I found a solution. I was using Citra (.exe) but should have used citra-qt(.exe) instead. Also, I downloaded the file from the repository on GitHub and installed it at the address: Local Disk (C:) > Users > “Username” > Application Data > Local
The strange thing is that I installed Citra from an old PC and it worked. But from my new PC (which I factory reset recently and where Citra worked fine) I couldn’t install the program.
What I did was copy the file that was created on the old PC to the new PC, although I think it was not necessary, I just had to copy the GitHub repository to the App Data folder on the new PC.
Yes it works fine on my new PC before, and possibly it’s some C++ program I’m missing, but I’m not sure