I cant connect in the citra web service

hi, i am TedGH and i need help.
i cant connect in citra web service and i already put my username and token but the verification always fail and i dont know what i do.
can some one help me?

In order for us to provide better support, we need to see the log generated by Citra. This guide will walk you through how you can obtain the log file: How to Upload the Log File.

Close citra and delete the [WebService] section on your qt-config.ini file located on %appdata%\Citra\config, and try to set your username and token again, make sure that your token is correct.