I can't enter in Multiplayer. Help me, please

When I enter a multiplayer and I want to enter a room … it appears to me that there was an error, that I have to contact the host to have a kind of permission.

System Information

  • Operating System: operating system 64 bits
    Procesador AMD A9-9420 Radeon R5, 5 Compute
    Cores 2C+3G 3.00 GHz
  • Citra Version (found in title bar): Canary 1388
  • Game:
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.
citra_log.txt (4.4 KB)

In order for us to provide better support, we need to see the log generated by Citra. This guide will walk you through how you can obtain the log file: How to Upload the Log File.

System Information for Support

Client Version                                Canary 1388 HEAD-844f5a5
OpenGL Vendor                                 null
OpenGL Renderer                               null
OpenGL Version                                null
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             [ ]
Enable Shader JIT                             [x]
System Region                                 [x]

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

My problem it´s other: The Error inform say: Unable to connect to the host.

Are you able to join other rooms?
Do you know the person that is hosting that room? likely he/she didn’t port-forward the room UDP port.

I can not enter any room. I don’t Know why.

Did you verify your username/token? go to Emulation > Configure > General > Web and on username input your forum username and on token input your token. click on ‘Verify’ afterwards, if everything went ok you should be able to join rooms. you may have to re-open citra if its fails.

In advance, thanks for answering.

I had already done and it did not work.
I will uninstall Citra and I will install it again to do this same step and see if now I can enter the rooms.

I already installed citra again and did the same. He definitely will not let me into any room.
I get the same message in all of them.

After clicking on ‘Verify’ did you see a green checkmark :white_check_mark:? if so there be may a server delay, on which case you may have to wait a little bit.

Thank you.
Well yes, I see the green mark.

Then I guess I’ll have to wait.