I cant listen to the audio when i play pokemon

Issue:
Enter a description of your issue here, in full detail.

System Information

  • Operating System: Windows 10 Pro 64x
  • CPU: i7 9700k
  • GPU: 2060 super
  • Citra Version (found in title bar): Canary
  • Game: Pokemon Ultra Moon
  • Screenshot of Issue (include the full Citra window including titlebar):
    I dont have one

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.
[ 0.000093] Config core/settings.cpp:LogSettings:78: Citra Configuration:
[ 0.000098] Config core/settings.cpp:operator():75: Core_UseCpuJit: true
[ 0.000101] Config core/settings.cpp:operator():75: Core_CPUClockPercentage: 100
[ 0.000102] Config core/settings.cpp:operator():75: Renderer_UseGLES: false
[ 0.000102] Config core/settings.cpp:operator():75: Renderer_UseHwRenderer: true
[ 0.000102] Config core/settings.cpp:operator():75: Renderer_UseHwShader: true
[ 0.000103] Config core/settings.cpp:operator():75: Renderer_SeparableShader: false
[ 0.000103] Config core/settings.cpp:operator():75: Renderer_ShadersAccurateMul: true
[ 0.000104] Config core/settings.cpp:operator():75: Renderer_UseShaderJit: true
[ 0.000105] Config core/settings.cpp:operator():75: Renderer_UseResolutionFactor: 3
[ 0.000107] Config core/settings.cpp:operator():75: Renderer_FrameLimit: 100
[ 0.000107] Config core/settings.cpp:operator():75: Renderer_UseFrameLimitAlternate: false
[ 0.000108] Config core/settings.cpp:operator():75: Renderer_FrameLimitAlternate: 200
[ 0.000108] Config core/settings.cpp:operator():75: Renderer_VSyncNew: true
[ 0.000108] Config core/settings.cpp:operator():75: Renderer_PostProcessingShader: none (builtin)
[ 0.000109] Config core/settings.cpp:operator():75: Renderer_FilterMode: true
[ 0.000109] Config core/settings.cpp:operator():75: Renderer_TextureFilterName: Anime4K Ultrafast
[ 0.000110] Config core/settings.cpp:operator():75: Stereoscopy_Render3d: 0
[ 0.000110] Config core/settings.cpp:operator():75: Stereoscopy_Factor3d: 0
[ 0.000110] Config core/settings.cpp:operator():75: Layout_LayoutOption: 3
[ 0.000111] Config core/settings.cpp:operator():75: Layout_SwapScreen: false
[ 0.000111] Config core/settings.cpp:operator():75: Layout_UprightScreen: false
[ 0.000111] Config core/settings.cpp:operator():75: Utility_DumpTextures: false
[ 0.000112] Config core/settings.cpp:operator():75: Utility_CustomTextures: false
[ 0.000112] Config core/settings.cpp:operator():75: Utility_UseDiskShaderCache: true
[ 0.000112] Config core/settings.cpp:operator():75: Audio_EnableDspLle: false
[ 0.000128] Config core/settings.cpp:operator():75: Audio_EnableDspLleMultithread: false
[ 0.000129] Config core/settings.cpp:operator():75: Audio_OutputEngine: auto
[ 0.000129] Config core/settings.cpp:operator():75: Audio_EnableAudioStretching: true
[ 0.000129] Config core/settings.cpp:operator():75: Audio_OutputDevice: auto
[ 0.000130] Config core/settings.cpp:operator():75: Audio_InputDeviceType: 0
[ 0.000130] Config core/settings.cpp:operator():75: Audio_InputDevice: Default
[ 0.000130] Config core/settings.cpp:operator():75: Camera_OuterRightName: blank
[ 0.000131] Config core/settings.cpp:operator():75: Camera_OuterRightConfig:
[ 0.000131] Config core/settings.cpp:operator():75: Camera_OuterRightFlip: 0
[ 0.000132] Config core/settings.cpp:operator():75: Camera_InnerName: blank
[ 0.000132] Config core/settings.cpp:operator():75: Camera_InnerConfig:
[ 0.000132] Config core/settings.cpp:operator():75: Camera_InnerFlip: 0
[ 0.000133] Config core/settings.cpp:operator():75: Camera_OuterLeftName: blank
[ 0.000133] Config core/settings.cpp:operator():75: Camera_OuterLeftConfig:
[ 0.000133] Config core/settings.cpp:operator():75: Camera_OuterLeftFlip: 0
[ 0.000134] Config core/settings.cpp:operator():75: DataStorage_UseVirtualSd: true
[ 0.000134] Config core/settings.cpp:operator():75: DataStorage_SdmcDir: C:\Users\tonyi\AppData\Roaming/Citra/sdmc/
[ 0.000135] Config core/settings.cpp:operator():75: DataStorage_NandDir: C:\Users\tonyi\AppData\Roaming/Citra/nand/
[ 0.000135] Config core/settings.cpp:operator():75: System_IsNew3ds: true
[ 0.000135] Co

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

In order for us to provide better support, we need to see the log generated by Citra. This guide will walk you through how you can obtain the log file: How to Upload the Log File.

Your log file is incomplete. Make sure you follow the steps carefully:

  1. Open Citra, then go to File>Open Citra Folder (Citra>Open Citra Folder if on MacOS) and open up the log folder. Now keep that open in the background.
  2. Launch your game and encounter the problem; crash/slowdown/glitch and close Citra if it doesn’t do so by itself. Do not restart Citra as that will wipe the log of important information!
  3. Now upload the log file in this chat.

Also, please upload the log file, not the log text.

how do i screenshot an audio problem?

citra log 2.txt (8.1 KB)

I did not find anything wrong in your log file. Please wait for a moderator to assist.

You don’t, and I didn’t ask you to.

The log file you uploaded doesn’t show that you launched your game. Please make sure to follow my steps to the letter. You’re either reopening Citra before uploading the log file or you’re not opening your game.

citra_log 22.txt (114.9 KB)
im sorry, this is the first time im doing something like this :frowning:

System Information for Support

Client Version                                Canary 2001 HEAD-5a0c4bf
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i7-9700F CPU @ 3.00GHz | AVX2 | FMA
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             NVIDIA GeForce RTX 2060 SUPER/PCIe/SSE2
GPU Driver Version                            496.13
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 1
Shader Disk Cache                             [x]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

Hmm, I’m not seeing anything too weird. Please try resetting Citra’s config file. Perhaps it got corrupted in some way.
Open Citra, then go to File>Open Citra Folder. Open up the config folder and delete the qt-config.ini file found here. Now restart Citra and see if the issue remains.

yeah the sound still does not work even after :frowning:

Let’s try a portable build to rule out any issues with your current Citra installation:

Go to Download Citra - Citra and select Manual download. Then under Nightly Build, click on your operating system’s icon to the right of the latest build available to download the build.
Extract it (.7z can be extracted using Winrar or 7zip) (.tar.gz can be extracted natively on MacOS) and put it where ever you wish. Inside the extracted mingw folder, create a folder called user. This Citra should now store all of its config, save files and such inside of this user folder.
Check to make sure that this user folder is in the same folder that contains citra-qt(.exe)
Now run the citra-qt executable found inside of the mingw folder.

Let’s try a portable build to rule out any issues with your current Citra installation:

Go to Download Citra - Citra and select Manual download. Then under Nightly Build, click on your operating system’s icon to the right of the latest build available to download the build.
Extract it (.7z can be extracted using Winrar or 7zip) (.tar.gz can be extracted natively on MacOS) and put it where ever you wish. Inside the extracted mingw folder, create a folder called user. This Citra should now store all of its config, save files and such inside of this user folder.
Check to make sure that this user folder is in the same folder that contains citra-qt(.exe)
Now run the citra-qt executable found inside of the mingw folder.