I can't play pokemon ultra sun/moon every file I downloaded

Issue:
I can’t play pokemon ultra sun/ultra moon any 3ds/cia file. It stuck at kukui and rockruff’s tail scene in every file. but it’s still can move or press any botton (listening)

System Information

  • Operating System: Windows_10Comsure
  • CPU: Intel(R) Core™ i7-8750H CPU @ 2.20GHz 2.21GHz
  • GPU: NVIDIA GeForce GTX 1050 Ti
  • Citra Version (found in title bar): Citra Nightly 1775
  • Game: Pokemon Ultra Sun
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
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citra_log.txt (207.5 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

System Information for Support

Client Version                               Nightly 1775   HEAD-357025d
Operating System                             Windows 10 (10.0)
CPU                                          Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz | AVX2 | FMA
Graphics API                                 OpenGL 3.3.0
Graphics Renderer                            Intel(R) UHD Graphics 630
GPU Driver Version                           23.20.16.4973
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics

You’ve listed having a GTX 1050 Ti for a GPU, but Citra appears to be running on your integrated Intel GPU. The drivers of which are probably causing this issue, since those are highly out of date. You need to set Citra to run on your NVIDIA GPU.