I can't play Pokémon Ultra Sun!

Citra Support
#1

Issue:
Enter a description of your issue here, in full detail.

System Information

  • Operating System: macOS High Sierra Version 10.13.6
  • CPU:
  • GPU:
  • Citra Version (found in title bar): Citra Nightly 1621Screenshot of error message
  • Game: Pokemon Ultra Sun
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.
citra_log.txt (4 KB)

#2

I did not find anything wrong in your log file. Please wait for a moderator to assist.

#3

Your log is incomplete. Each time you open Citra the log file gets cleared.
So after you encounter an issue do not open Citra again before uploading your log.

#4

So would you wan’t me to give you guys a new log? citra_log.txt (4.4 KB)

There ^

#5

I did not find anything wrong in your log file. Please wait for a moderator to assist.

#6

Open the log folder before starting the game and keep it in the background then reproduce the issue and upload the new file.

#7

Okay the one I re-linked should be better(?) I did what you told me to do.

#8

Disable hardware shaders, then try launching your game again.

#9

That did not work. :frowning:

#10

There’s not much I can do with the logs you have provided thus far. None of them have the error recorded in them.
Make sure you follow these steps:

  • Run citra and go to citra>preferences>emulation>general>debug>open log folder. Keep that folder open in the background
  • Start your game and close citra after the crash.
  • Upload your log file into this chat, make sure to NOT reopen citra before you’ve done this.
#11

Okay… I think this should be the one. citra_log.txt (35.7 KB)

#12

System Information for Support

Client Version                                Nightly 1621 HEAD-df9e230
Operating System                              macOS High Sierra (10.13)
CPU                                           Intel(R) Core(TM) i5-5250U CPU @ 1.60GHz
Graphics API                                  OpenGL ?
Graphics Renderer                             Intel(R) HD Graphics 6000
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [ ]
Hardware Shader, Accurate Multiplication      [ ]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [ ]

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
  • The ROM you are attempting to run is corrupted. Look here for instructions on how to properly dump ROMs from your 3DS. https://citra-emu.org/wiki/dumping-installed-titles/
#13

That did the trick!
It seems that your rom is corrupted unfortunately. Please redump them using our guides (make sure you have enough free space on your SD, Ultra Sun is a big game after all).
The guides:
For Cartridges: https://citra-emu.org/wiki/dumping-game-cartridges/
For Installed Titles: https://citra-emu.org/wiki/dumping-installed-titles/
To dump DLC and Updates, use this guide https://citra-emu.org/wiki/dumping-updates-and-dlcs/ and install the results through File -> Install CIA…

1 Like
#14

citra_log.txt (4.7 KB)

#15

I did not find anything wrong in your log file. Please wait for a moderator to assist.

#16

Your log is not complete… It looks like you accidentally reopened Citra before uploading the log… The log gets cleared every time you open Citra… Have the log folder open in the background first before closing Citra then immediately upload a new log…