I cant play pokemon ultrasun

Issue:
when im playing pokemon, the game frezees suddenly and i cant keep playing

System Information

  • Operating System: intel core i5 12gb ram nvidia geforce 4gb
  • CPU:
  • GPU:
  • Citra Version (found in title bar): 1797
  • Game: pokemon ultrasuncitra_log.txt (4.0 KB) citra_log.txt (4.0 KB)
  • Screenshot of Issue (include the full Citra window including titlebar):

post the log after the crash happensā€¦ this is only the initialsā€¦

citra_log.txt (31.1 KB)

System Information for Support

Client Version                                Canary 1797 HEAD-697ea32
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 620
GPU Driver Version                            23.20.16.4973
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [ ]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Hereā€™s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

this is on a laptop is using igpu instead of the Nvidia gpu

1 Like

citra_log.txt (55.3 KB)

System Information for Support

Client Version                                Canary 1797 HEAD-697ea32
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 620
GPU Driver Version                            23.20.16.4973
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [ ]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Hereā€™s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

omg that was the problem thank youuu!!!

Hi my Citra is running normaly, but a few minutes after crash and close. citra_log.txt (8.1 KB)

I did not find anything wrong in your log file. Please wait for a moderator to assist.

Host CPU: IntelĀ® Coreā„¢ i3-3250

Since this is a desktop CPU, do you know if you have a graphics card in your computer or do you really only have integrated graphics?

I only have integrated graphics.

Ensure you have the latest driver by following these steps:

Download win64_15.33.50.5129.zip from https://downloadcenter.intel.com/download/29473/Intel-Graphics-Driver-for-Windows-15-33-?product=74744
direct link: https://downloadmirror.intel.com/29473/a08/win64_15.33.50.5129.zip

then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

Since you have an old GPU which can randomly crash due to a driver bug you might also need to use Nightly 1392 until you upgrade your computer(either by buying an Nvidia graphics card or a new computer entirely): https://github.com/citra-emu/citra-nightly/releases/tag/nightly-1392

Hi, Thanks i try andi tell the result