I can't run citra please help

Issue: fatal error
When ever I start up my game it shows me a window like the screenshot below.

System Information

  • Operating System: Mac OS High Sierra
  • CPU: 1.6 GHz Intel Core i5
  • GPU: Intel HD Graphics 6000
  • Citra Version (found in title bar): nightly - head-bdf7b46
  • Game: Pokemon Alpha Sapphire
  • Screenshot of Issue (include the full Citra window including titlebar):

    Log:

Last login: Mon Apr 9 18:54:30 on ttys000
KevindeMacBook-Air:~ kevinyu$ /Applications/Citra/nightly/citra-qt.app/Contents/MacOS/citra-qt-bin ; exit;
[ 0.000000] Frontend citra_qt/game_list.cpp:PopulateAsync:343: Could not find game list folder at /Users/kevinyu/Downloads/root
[ 0.001971] Frontend citra_qt/main.cpp:CheckForUpdates:473: Update check started
[ 1.500807] Frontend citra_qt/main.cpp:OnUpdateFound:486: No updates found
objc[12439]: Class FIFinderSyncExtensionHost is implemented in both /System/Library/PrivateFrameworks/FinderKit.framework/Versions/A/FinderKit (0x7fffa8a95b68) and /System/Library/PrivateFrameworks/FileProvider.framework/OverrideBundles/FinderSyncCollaborationFileProviderOverride.bundle/Contents/MacOS/FinderSyncCollaborationFileProviderOverride (0x11c9d4cd8). One of the two will be used. Which one is undefined.
[ 77.355227] Frontend citra_qt/main.cpp:BootGame:612: Citra starting…
[ 77.583555] Service.FS core/file_sys/ncch_container.cpp:LoadOverrides:244: Loaded NCCH /Users/kevinyu/.local/share/citra-emu/nand/00000000000000000000000000000000/title/0004009b/00010402/content/00000000.app is tainted, application behavior may not be as expected!
[ 77.583764] Service.FS core/file_sys/ncch_container.cpp:LoadOverrides:244: Loaded NCCH /Users/kevinyu/.local/share/citra-emu/nand/00000000000000000000000000000000/title/0004009b/00014002/content/00000000.app is tainted, application behavior may not be as expected!
[ 77.583930] Service.FS core/file_sys/ncch_container.cpp:LoadOverrides:244: Loaded NCCH /Users/kevinyu/.local/share/citra-emu/nand/00000000000000000000000000000000/title/0004009b/00014302/content/00000000.app is tainted, application behavior may not be as expected!
[ 77.584089] Service.FS core/file_sys/ncch_container.cpp:LoadOverrides:244: Loaded NCCH /Users/kevinyu/.local/share/citra-emu/nand/00000000000000000000000000000000/title/0004009b/00010202/content/00000000.app is tainted, application behavior may not be as expected!
[ 77.584246] Service.FS core/file_sys/ncch_container.cpp:LoadOverrides:244: Loaded NCCH /Users/kevinyu/.local/share/citra-emu/nand/00000000000000000000000000000000/title/0004009b/00014202/content/00000000.app is tainted, application behavior may not be as expected!
[ 77.584397] Service.FS core/file_sys/ncch_container.cpp:LoadOverrides:244: Loaded NCCH /Users/kevinyu/.local/share/citra-emu/nand/00000000000000000000000000000000/title/0004009b/00014102/content/00000000.app is tainted, application behavior may not be as expected!
[ 77.584629] Service.FS core/file_sys/ncch_container.cpp:LoadOverrides:244: Loaded NCCH /Users/kevinyu/.local/share/citra-emu/nand/00000000000000000000000000000000/title/000400db/00010302/content/00000000.app is tainted, application behavior may not be as expected!
[ 77.602016] Render.OpenGL video_core/renderer_opengl/renderer_opengl.cpp:Init:488: GL_VERSION: 4.1 INTEL-10.30.14
[ 77.602049] Render.OpenGL video_core/renderer_opengl/renderer_opengl.cpp:Init:489: GL_VENDOR: Intel Inc.
[ 77.602057] Render.OpenGL video_core/renderer_opengl/renderer_opengl.cpp:Init:490: GL_RENDERER: Intel® HD Graphics 6000
[ 77.714994] Loader core/loader/ncch.cpp:Load:159: Program ID: 000400000011C500
[ 77.715088] Service.FS core/file_sys/ncch_container.cpp:OpenFile:113: Failed to open /Users/kevinyu/.local/share/citra-emu/sdmc/Nintendo 3DS/00000000000000000000000000000000/00000000000000000000000000000000/title/0004000e/0011c500/content/00000000.app
[ 77.756803] Loader core/hle/kernel/process.cpp:ParseKernelCaps:114: ExHeader kernel version: 2.39
[ 77.758330] Service.CFG core/hle/service/cfg/cfg.cpp:SetPreferredRegionCode:602: Preferred region code set to 0
[ 77.758370] Service.CFG core/hle/service/cfg/cfg.cpp:SetPreferredRegionCode:610: System language 1 does not fit the region. Adjusted to 0
[ 77.790097] Service.SRV core/hle/service/sm/srv.cpp:RegisterClient:48: (STUBBED) called
[ 78.042839] Service.SRV core/hle/service/sm/srv.cpp:EnableNotification:70: (STUBBED) called
[ 78.046548] Service.APT core/hle/service/apt/apt.cpp:GetLockHandle:255: (STUBBED) called applet_attributes=0x00000000
[ 78.053660] Service.APT core/hle/service/apt/apt.cpp:SetScreenCapPostPermission:584: (STUBBED) screen_capture_post_permission=0
[ 78.054637] Service.NDM core/hle/service/ndm/ndm.cpp:OverrideDefaultDaemons:207: (STUBBED) default_daemon_bit_mask=0x0000000F
[ 78.054869] Service.NDM core/hle/service/ndm/ndm.cpp:SuspendDaemons:92: (STUBBED) daemon_bit_mask=0x00000009
[ 78.057068] Service.APT core/hle/service/apt/apt.cpp:NotifyToWait:234: (STUBBED) app_id=768
[ 78.061248] Service.APT core/hle/service/apt/apt.cpp:AppletUtility:454: (STUBBED) called command=0x00000007, input_size=0x00000004, output_size=0x00000001
[ 78.061807] Service.APT core/hle/service/apt/apt.cpp:AppletUtility:454: (STUBBED) called command=0x00000004, input_size=0x00000001, output_size=0x00000001
[ 78.067718] Service.FS core/hle/service/fs/fs_user.cpp:InitializeWithSdkVersion:540: (STUBBED) called, version: 0x070101C8
[ 78.069316] Service.FS core/file_sys/archive_selfncch.cpp:OpenRomFS:180: Unable to read RomFS
[ 78.069354] Service.FS core/hle/service/fs/fs_user.cpp:OpenFileDirectly:117: failed to get a handle for file [Binary: 000000000000000000000000] mode=1 attributes=0
[ 78.070384] Service.ERR core/hle/service/err_f.cpp:ThrowFatalError:155: Fatal error
[ 78.070410] Service.ERR core/hle/service/err_f.cpp:ThrowFatalError:158: Fatal error type: Generic
[ 78.070424] Service.ERR core/hle/service/err_f.cpp:LogGenericInfo:135: PID: 0x0000000A
[ 78.070435] Service.ERR core/hle/service/err_f.cpp:LogGenericInfo:137: REV: 0x00000000_0x0000D798
[ 78.070446] Service.ERR core/hle/service/err_f.cpp:LogGenericInfo:139: TID: 0x00000000_0x00000000
[ 78.070458] Service.ERR core/hle/service/err_f.cpp:LogGenericInfo:141: AID: 0x00000000_0x00000000
[ 78.070468] Service.ERR core/hle/service/err_f.cpp:LogGenericInfo:142: ADR: 0x00118180
[ 78.070479] Service.ERR core/hle/service/err_f.cpp:LogGenericInfo:145: RSL: 0xC8804464
[ 78.070490] Service.ERR core/hle/service/err_f.cpp:LogGenericInfo:146: Level: 25
[ 78.070500] Service.ERR core/hle/service/err_f.cpp:LogGenericInfo:147: Summary: 4
[ 78.070510] Service.ERR core/hle/service/err_f.cpp:LogGenericInfo:148: Module: 17
[ 78.070521] Service.ERR core/hle/service/err_f.cpp:LogGenericInfo:149: Desc: 100
[ 78.070555] Service.ERR core/hle/service/err_f.cpp:ThrowFatalError:169: Datetime: 2018/04/09 19:22:18

does it run with Backend set to Software?

Sorry, I don’t know.

Go to Emulation > Configure… > Graphics and in the Renderer section change Backend to Software and click OK.

it may run very slowly and take a while to load, but report again if it crashes.

Can you show it to me? I cannot find it.

since it’s on mac it may be under Citra.

Should I do like this?

But it still does not work out.

options look different on mac, i think it’s the Enable hardware renderer option, try disabling it and testing with that, also could you use citra canary, it’s in the same page as nightly download page (right under it)

1 Like

I will try to do it.

It is like this.

did you try with these settings? but i would recommend that you disable V-Sync.

if these settings don’t work, change Shader Emulation from GPU to CPU.

I disable the V-sync and change it between GPU and CPU. It is still showing me this.

try to disable Accurate Hardware Shader and/or Enable Shader JIT

could you also test this homebrew test:


download and open with Citra the wwylele_fs_tester.cxi

this is simply a homebrew to test basic functionality, just be careful with it’s options.
it may be more problematic if no rom works, do you have another roms to test?

It is still not working.

I test a lot of roms but non of them work

well at least it proves the emulator does work.
it may be a problem with your rom dump.

you could try older citra versions.
but if the problem still persists you should submit this issue on citra’s gibhub page:

just so you know many users are reporting the same issue, some of them are reporting that it worked in older builds: