I can't run my Pokémon Ultra Sun rom

Citra Support
#1

Yesterday i installed the Citra, i already have it on my other pc. But, when i try to start my Ultra Sun it gives a error and i don’t know why. Can someone help me pls?
It shows “Citra has encountered an eror while running the video core, please see the log for more details.For more information on accessing the log, please see the following page: How to update the Log File.Endure that you have the latest graphics drivers for your GPU”

System Information

  • Operating System: Windows 10
  • CPU: Intel® Core™ i3 CPU
  • GPU: I don’t know how i see the GPU
  • Citra Version (found in title bar): Citra Nightly #799
  • Game: Pokémon Ultra Sun
  • Screenshot of Issue (include the full Citra window including titlebar):

Captura%20de%20Tela%20(2)
Captura de Tela (2).png1366×768 33.2 KB

  • Log:
    [ 0.445299] Frontend citra_qt/main.cpp:OnUpdateFound:544: No updates found
    [ 14.990392] Frontend citra_qt/main.cpp:BootGame:675: Citra starting…
    [ 15.744818] Render.OpenGL video_core/renderer_opengl/renderer_opengl.cpp:Init:514: GL_VERSION: 1.1.0
    [ 15.744827] Render.OpenGL video_core/renderer_opengl/renderer_opengl.cpp:Init:515: GL_VENDOR: Microsoft Corporation
    [ 15.744828] Render.OpenGL video_core/renderer_opengl/renderer_opengl.cpp:Init:516: GL_RENDERER: GDI Generic
    [ 15.744852] Render video_core/video_core.cpp:Init:36: initialization failed !
    [ 15.744855] Core core/core.cpp:Load:110: Failed to initialize system (Error 9)!
    [ 27.257251] WebService web_service/web_backend.cpp:operator():101: POST to https://services.citra-emu.org/api/telemetry returned null
    [ 219.529547] Frontend citra_qt/main.cpp:BootGame:675: Citra starting…
    [ 219.572645] Render.OpenGL video_core/renderer_opengl/renderer_opengl.cpp:Init:514: GL_VERSION: 1.1.0
    [ 219.572656] Render.OpenGL video_core/renderer_opengl/renderer_opengl.cpp:Init:515: GL_VENDOR: Microsoft Corporation
    [ 219.572660] Render.OpenGL video_core/renderer_opengl/renderer_opengl.cpp:Init:516: GL_RENDERER: GDI Generic
    [ 219.572668] Render video_core/video_core.cpp:Init:36: initialization failed !
    [ 219.572701] Core core/core.cpp:Load:110: Failed to initialize system (Error 9)!
    [ 299.009605] Frontend citra_qt/main.cpp:BootGame:675: Citra starting…
    [ 299.048741] Render.OpenGL video_core/renderer_opengl/renderer_opengl.cpp:Init:514: GL_VERSION: 1.1.0
    [ 299.048749] Render.OpenGL video_core/renderer_opengl/renderer_opengl.cpp:Init:515: GL_VENDOR: Microsoft Corporation
    [ 299.048751] Render.OpenGL video_core/renderer_opengl/renderer_opengl.cpp:Init:516: GL_RENDERER: GDI Generic
    [ 299.048757] Render video_core/video_core.cpp:Init:36: initialization failed !
    [ 299.048763] Core core/core.cpp:Load:110: Failed to initialize system (Error 9)!
#2

In order for us to provide better support, we need to see the log generated by Citra. This guide will walk you through how you can obtain the log file: How to Upload the Log File.

#3

Your GPU needs to support OpenGL 3.3 or above

#4

In order for us to provide better support, we need to see the log generated by Citra. This guide will walk you through how you can obtain the log file: How to Upload the Log File.

#5

How can i see my GPU or Open GL version?

#6

In order for us to provide better support, we need to see the log generated by Citra. This guide will walk you through how you can obtain the log file: How to Upload the Log File.

#7

You can see it on your log file

Your’s is at 1.1.0 so try to install Intel Graphics drivers on your pc.

#10

that’s not specific enough, press WinKey + R and type dxdiag and press enter, a windows will appear, click on the tab Display and there should be your gpu name on the Name field.

#11

PC Name : DESKTOP-IBHB15U
System Model : A410-G.BC48P1

This?

#12

second tab:
1

#13

No this is the model of your PC not your GPU

#14

Name : Intel® HD Graphics

#15

Go back to the dxdiag and on the first tab System write your Processor fullname.

#16

Processor : Intel® Core™ i3 CPU M 390 @ 2.67GHz (4CPUs), ~2.7GHz

#17

This cpu integrated graphics only supports OpenGL 2.1, citra requires OpenGL 3.3

1 Like
#18

Can i change my CPU? I have other pc that support Open GL 3.3. I played Pokémon Ultra Sun here in citra with that pc.

#19

Isn’t your computer (this i3) a notebook? i don’t know if you can change your cpu.
even so igpus are weak, an external graphics card would be a better solution.
but it’s best that you just use the computer that can run citra.

#20

Yeah, notebook srry.

#21

But that notebook’s cooler is broken, and i don’t have enough money to fix it. I tryied to play, but the max FPS is 5. Then my aunt gave to me this notebook i am using.

#22

The other Notebook is a dell, this i am using is LG.