I get an Error when i TRY TO open the "Pokemon Ultra Sun"

Citra Support
#1

Issue:
I get an error message when i try to play “Pokemon Ultra Sun” with Citra emulator

System Information

  • Windows 10:

  • AMD ryzen 5-2600:

  • GTX 1050

  • Citra Version (found in title bar): Citra Canary 1070
    citra_log.txt.old.txt (46.1 KB)
    error log

  • Game: Pokemon Ultra Sun

  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

#2

System Information for Support

Client Version                                Canary 1970 HEAD-7ee5bf9
Operating System                              Windows 10 (10.0)
CPU                                           AMD Ryzen 5 2600 Six-Core Processor             | AVX2 | FMA
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             GeForce GTX 1050/PCIe/SSE2
GPU Driver Version                            419.72
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from NVIDIA’s website. Download Drivers | NVIDIA
  • You have cheats enabled. This might cause weird behaviour or crashes. Please disable them and retest if your game is experiencing bugs or crashes.
#3

^ This driver is pretty out of date. To update, download and install the drivers from this page: NVIDIA DRIVERS GeForce Game Ready Driver WHQL

Furthermore, you should disable all of your cheats, then restart the Citra program. Restarting is necessary, otherwise the cheats remain active. Now try your game again. If it still crashes, upload another log file.