I need help Citra stops the game screen

Issue:
Enter a description of your issue here, in full detail.
the game screen when a boss or an animation appears stops the citra screen stops I can move and save but the screen is stopped I don’t know how to fix it also happens to me with another game

System Information

  • Operating System: 8.1
  • CPU: @ 3.50GHz
  • GPU:
  • Citra Version (found in title bar): 1372
  • Game: mario and luigi paper jam
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
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In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

In order for us to provide better support, we need to see the log generated by Citra. This guide will walk you through how you can obtain the log file: How to Upload the Log File.

Upload a log file. Make sure you reproduce the issue before closing Citra(don’t reopen Citra or the log gets cleared so you have to do reproduce the issue again).

How do I find the log file?

what I get is this: “the screen controller stopped working and recovered”

citra_log.txt (23.2 KB)

there it is with the game error

System Information for Support

Client Version                                Nightly 1372 HEAD-35690e3
OpenGL Vendor                                 Intel
OpenGL Renderer                               Intel(R) HD Graphics 4600
OpenGL Version                                3.3.0
GPU Driver Version                            10.18.14.5067
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [x]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [x]
System Region                                 -1

Here’s some issues I found with your log that might help.

I already did it and the error still continues

Hm, I remember HD 4600 had some issues and relied on the AMD hack for some games. Can you try these very old nightly versions and see if one of them works? Then test the other and see if it doesn’t work then we will know.

https://github.com/citra-emu/citra-nightly/releases/tag/nightly-860
https://github.com/citra-emu/citra-nightly/releases/tag/nightly-861

Ok, I’ll try to see if it works now

I do not see the error now I will continue playing I will let you know if I get the same error

Ok, later test 861 and see if you get it then we will know that AMD hack is needed for this use case.

ok and another question do you know how I can make luigi´s mansion 2 playable? I stay at 0 FPS when I use it and it crashes

It’s not really playable yet, it’s very slow for most people and you crash when you are trying to catch the first ghost.

ok thanks for telling me that

I tried the second version you sent me and in that version I also get that error only in the first version does not appear

So, if that mistake happens to someone with Mario and Luigi Paper Jam (also happens with Mario and Luigi Bowser inside story (in animations and other parts) I already think you know the solution

I have one HD 4400 in my notebook and my graphic driver crashes in certain maps of Inazuma Eleven games, like the same way of mariox_letelier.