I need help with pokemon sun

#1

the game pokemon sun runs really bad for me it lags big time and the sound is bad as well
for me it lags big time and the sound is bad as well
Your topic will be unlisted if the below template is not filled out entirely.

System Information

  • Operating System:
  • CPU:
  • GPU:
  • Citra Version (found in title bar):
  • Game: sun
  • Screenshot of Issue (include the full Citra window including titlebar):

Log:

Paste your entire console window log here.

In order to save a copy of the log, follow this guide: How to Upload the Log File

#2

Citra is currently in very early stages of development. Games usually run less than full-speed even on the best computers. Expect bugs and glitches to appear in most games. Many features for a more stable emulation are still in the works. For any major updates, please visit our Homepage.


Ideally you’ll want a CPU with high single core performance to get the most out of Citra. Laptop/notebook CPUs aren’t really recommended for emulation.

#3

ok then so what do i do about citra not playing my other 3ds roms

#4

If you’re having problems with other games not loading, please give us the log file.

#5

i tried but the directions don’t work for me I cant open it in command prompt because I don’t have that option like in the image

#6

There’s more information below if you have “Open PowerShell” instead.

1 Like
#7

shift + right click, might be powershell like hexagon said

1 Like
#8
./citra-qt : [   0.000001] Frontend <Info> citra_qt/main.cpp:CheckForUpdates:399: Update check started
At line:1 char:1
+ ./citra-qt 2>log.txt
+ ~~~~~~~~~~~~~~~~~~~~
    + CategoryInfo          : NotSpecified: ([   0.000001] F...e check started:String) [], RemoteException
    + FullyQualifiedErrorId : NativeCommandError
 
[   6.037910] Frontend <Info> citra_qt/main.cpp:OnUpdateFound:429: Update found!
[  32.655459] Frontend <Info> citra_qt/main.cpp:BootGame:539: Citra starting...
[  35.915357] Render.OpenGL <Info> video_core/renderer_opengl/renderer_opengl.cpp:Init:488: GL_VERSION: 3.3.13399 Core 
Profile Forward-Compatible Context 15.200.1065.0
[  35.915407] Render.OpenGL <Info> video_core/renderer_opengl/renderer_opengl.cpp:Init:489: GL_VENDOR: ATI 
Technologies Inc.
[  35.915424] Render.OpenGL <Info> video_core/renderer_opengl/renderer_opengl.cpp:Init:490: GL_RENDERER: AMD 
Radeon(TM) R5 Graphics
[  36.234705] Loader <Info> core/loader/ncch.cpp:Load:159: Program ID: 0004000000164800
[  36.235046] Service.FS <Warning> core/file_sys/ncch_container.cpp:OpenFile:109: Failed to open C:\Users\David 
Hodges\AppData\Roaming/Citra/sdmc/Nintendo 
3DS/00000000000000000000000000000000/00000000000000000000000000000000/title/0004000e/00164800/content/00000000.app
[  36.324104] Loader <Info> core/hle/kernel/process.cpp:ParseKernelCaps:108: ExHeader kernel version: 2.50
[  36.331060] Service.CFG <Info> core/hle/service/cfg/cfg.cpp:SetPreferredRegionCode:613: Preferred region code set to 
0
[  36.331119] Service.CFG <Warning> core/hle/service/cfg/cfg.cpp:SetPreferredRegionCode:621: System language 1 does 
not fit the region. Adjusted to 0
[  36.526336] Service.SRV <Warning> core/hle/service/sm/srv.cpp:RegisterClient:48: (STUBBED) called
[  36.909834] Service.SRV <Warning> core/hle/service/sm/srv.cpp:EnableNotification:70: (STUBBED) called
[  36.916083] Service.APT <Warning> core/hle/service/apt/apt.cpp:GetLockHandle:431: (STUBBED) called handle=0x00038009 
applet_attributes=0x00000000
[  36.928370] Service.APT <Warning> core/hle/service/apt/apt.cpp:SetScreenCapPostPermission:872: (STUBBED) 
screen_capture_post_permission=0
[  36.930080] Service.NDM <Warning> core/hle/service/ndm/ndm.cpp:OverrideDefaultDaemons:204: (STUBBED) 
default_daemon_bit_mask=0x0000000F 
[  36.930418] Service.NDM <Warning> core/hle/service/ndm/ndm.cpp:SuspendDaemons:89: (STUBBED) 
daemon_bit_mask=0x00000009
[  36.935914] Service.APT <Warning> core/hle/service/apt/apt.cpp:NotifyToWait:408: (STUBBED) app_id=768
[  36.943050] Service.APT <Warning> core/hle/service/apt/apt.cpp:AppletUtility:733: (STUBBED) called 
command=0x00000007, input_size=0x00000004, output_size=0x00000001, input_addr=0x0FFFFF48, output_addr=0x0FFFFF14
[  36.943940] Service.APT <Warning> core/hle/service/apt/apt.cpp:AppletUtility:733: (STUBBED) called 
command=0x00000004, input_size=0x00000001, output_size=0x00000001, input_addr=0x0FFFFF10, output_addr=0x0FFFFF14
[  36.951270] Service.FS <Warning> core/hle/service/fs/fs_user.cpp:InitializeWithSdkVersion:807: (STUBBED) called, 
version: 0x0B0401C8
[  37.161655] Service.SRV <Warning> core/hle/service/sm/srv.cpp:Subscribe:145: (STUBBED) called, notification_id=0x209
[  37.191990] Service.DSP <Info> core/hle/service/dsp_dsp.cpp:LoadComponent:148: Firmware hash: 0x943f5565dbcf6767
[  37.192036] Service.DSP <Info> core/hle/service/dsp_dsp.cpp:LoadComponent:152: Structures hash: 0x93e48663943cad39
[  37.192051] Service.DSP <Warning> core/hle/service/dsp_dsp.cpp:LoadComponent:157: (STUBBED) called size=0xC25C, 
prog_mask=0x000000FF, data_mask=0x000900FF, buffer=0x0062917C
[  37.196143] Service.DSP <Info> core/hle/service/dsp_dsp.cpp:RegisterInterruptEvents:248: Registered type=2, pipe=2, 
event_handle=0x00098021
[  37.196826] Service.DSP <Warning> core/hle/service/dsp_dsp.cpp:GetSemaphoreEventHandle:174: (STUBBED) called
[  37.197451] Service.DSP <Warning> core/hle/service/dsp_dsp.cpp:SetSemaphoreMask:469: (STUBBED) called mask=0x00002000
[  37.198763] Audio.DSP <Info> audio_core/hle/pipe.cpp:PipeWrite:134: Application has requested initialization of DSP 
hardware
[  37.199228] Service.DSP <Warning> core/hle/service/dsp_dsp.cpp:SetSemaphore:271: (STUBBED) called
[  37.203690] Service.DSP <Warning> core/hle/service/dsp_dsp.cpp:SetSemaphore:271: (STUBBED) called
[  37.811198] Service.LDR <Warning> co
re/hle/service/ldr_ro/ldr_ro.cpp:LoadCRR:202: (STUBBED) called, crr_buffer_ptr=0x0821E000, crr_size=0x00007000, 
process=0xFFFF8001
[  37.864645] Service.GSP <Warning> core/hle/service/gsp_gpu.cpp:AcquireRight:702: called
[  37.866435] Service.GSP <Warning> core/hle/service/gsp_gpu.cpp:RegisterInterruptRelayQueue:397: called, 
flags=0x00000001
[  38.872370] Service.FRD <Warning> core/hle/service/frd/frd.cpp:SetClientSdkVersion:158: (STUBBED) called, version: 
0x0B0401C8
[  38.873180] Service.FRD <Warning> core/hle/service/frd/frd.cpp:GetMyPresence:35: (STUBBED) called
[  38.875032] Service.FRD <Warning> core/hle/service/frd/frd.cpp:GetFriendKeyList:53: (STUBBED) called, unknown=0, 
frd_count=100, frd_key_addr=0x33C0277C
[  38.903588] Service.BOSS <Warning> core/hle/service/boss/boss.cpp:InitializeSession:40: (STUBBED) 
unk_param=0x0000000000000000, translation=0x00000020, unk_param4=0x00000000
[  38.904598] Service.NDM <Warning> core/hle/service/ndm/ndm.cpp:ResumeDaemons:104: (STUBBED) 
daemon_bit_mask=0x0000000B
[  38.904796] Service.NDM <Warning> core/hle/service/ndm/ndm.cpp:ResumeDaemons:104: (STUBBED) 
daemon_bit_mask=0x0000000F
[  38.907809] Service.BOSS <Warning> core/hle/service/boss/boss.cpp:GetStorageEntryInfo:838: (STUBBED) called
[  38.908768] Service.BOSS <Warning> core/hle/service/boss/boss.cpp:UnregisterStorage:66: (STUBBED) called
[  38.909762] Service.BOSS <Warning> core/hle/service/boss/boss.cpp:RegisterStorageEntry:827: (STUBBED)  
unk_param1=0x00001648, unk_param2=0x00000000, unk_param3=0x00100000, unk_param4=0x00000001, unk_param5=0x00000001
[  40.997224] Service.APT <Warning> core/hle/service/apt/apt.cpp:SetScreenCapPostPermission:872: (STUBBED) 
screen_capture_post_permission=3
[  41.196053] Service.FRD <Warning> core/hle/service/frd/frd.cpp:GetMyFriendKey:97: (STUBBED) called
[  41.233535] Service.FRD <Warning> core/hle/service/frd/frd.cpp:GetMyFriendKey:97: (STUBBED) called
[  42.233551] Service.FRD <Warning> core/hle/service/frd/frd.cpp:GetMyFriendKey:97: (STUBBED) called
[  42.358835] Service <Error> core/hle/service/service.cpp:HandleSyncRequest:96: unknown / unimplemented function 
'0x086F0040': port=fs:USER, cmd_buff[1]=0x1000
[  42.478699] Service.LDR <Info> core/hle/service/ldr_ro/cro_helper.cpp:ApplyStaticAnonymousSymbolToCRS:528: CRO 
"MovieLib" exports 0 static anonymous symbols
[  42.480489] Service.LDR <Info> core/hle/service/ldr_ro/cro_helper.cpp:ApplyModuleExport:954: CRO "MovieLib" exports 
0 indexed symbols to "|static|"
[  42.480508] Service.LDR <Info> core/hle/service/ldr_ro/cro_helper.cpp:ApplyModuleExport:971: CRO "MovieLib" exports 
1 anonymous symbols to "|static|"
[  42.480670] Service.LDR <Info> core/hle/service/ldr_ro/ldr_ro.cpp:LoadCRO:445: CRO "MovieLib" loaded at 0x006AC000, 
fixed_end=0x006BC000
[  42.941893] Service.Y2R <Warning> core/hle/service/y2r_u.cpp:SetTransferEndInterrupt:250: (STUBBED) called
[  44.033139] Service.Y2R <Warning> core/hle/service/y2r_u.cpp:SetTransferEndInterrupt:250: (STUBBED) called
[  44.045198] Service.Y2R <Warning> core/hle/service/y2r_u.cpp:SetTransferEndInterrupt:250: (STUBBED) called
[  44.145248] Service.Y2R <Warning> core/hle/service/y2r_u.cpp:SetTransferEndInterrupt:250: (STUBBED) called
[  44.147635] Service.Y2R <Warning> core/hle/service/y2r_u.cpp:SetTransferEndInterrupt:250: (STUBBED) called
[  44.330997] Service.Y2R <Warning> core/hle/service/y2r_u.cpp:SetTransferEndInterrupt:250: (STUBBED) called
[  44.334100] Service.Y2R <Warning> core/hle/service/y2r_u.cpp:SetTransferEndInterrupt:250: (STUBBED) called
[  44.491243] Service.Y2R <Warning> core/hle/service/y2r_u.cpp:SetTransferEndInterrupt:250: (STUBBED) called
[  44.493770] Service.Y2R <Warning> core/hle/service/y2r_u.cpp:SetTransferEndInterrupt:250: (STUBBED) called
[  44.658860] Service.Y2R <Warning> core/hle/service/y2r_u.cpp:SetTransferEndInterrupt:250: (STUBBED) called
[  44.661675] Service.Y2R <Warning> core/hle/service/y2r_u.cpp:SetTransferEndInterrupt:250: (STUBBED) called
[  44.816233] Service.Y2R <Warning> core/hle/service/y2r_u.cpp:SetTransferEndInte
rrupt:250: (STUBBED) called
[  4
4.818903] Service.Y2R <Warning> core/hle/service/y2r_u.cpp:SetTransferEndInterrupt:250: (STUBBED) called
[  44.978081] Service.Y2R <Warning> core/hle/service/y2r_u.cpp:SetTransferEndInterrupt:250: (STUBBED) called
[  44.980794] Service.Y2R <Warning> core/hle/service/y2r_u.cpp:SetTransferEndInterrupt:250: (STUBBED) called
[  45.140197] Service.Y2R <Warning> core/hle/service/y2r_u.cpp:SetTransferEndInterrupt:250: (STUBBED) called
[  45.143131] Service.Y2R <Warning> core/hle/service/y2r_u.cpp:SetTransferEndInterrupt:250: (STUBBED) called
[  45.301522] Service.Y2R <Warning> core/hle/service/y2r_u.cpp:SetTransferEndInterrupt:250: (STUBBED) called
[  45.304346] Service.Y2R <Warning> core/hle/service/y2r_u.cpp:SetTransferEndInterrupt:250: (STUBBED) called
[  45.458099] Service.Y2R <Warning> core/hle/service/y2r_u.cpp:SetTransferEndInterrupt:250: (STUBBED) called
[  45.461114] Service.Y2R <Warning> core/hle/service/y2r_u.cpp:SetTransferEndInterrupt:250: (STUBBED) called
[  45.618789] Service.Y2R <Warning> core/hle/service/y2r_u.cpp:SetTransferEndInterrupt:250: (STUBBED) called
[  45.621514] Service.Y2R <Warning> core/hle/service/y2r_u.cpp:SetTransferEndInterrupt:250: (STUBBED) called
[  45.780798] Service.Y2R <Warning> core/hle/service/y2r_u.cpp:SetTransferEndInterrupt:250: (STUBBED) called
[  45.783815] Service.Y2R <Warning> core/hle/service/y2r_u.cpp:SetTransferEndInterrupt:250: (STUBBED) called
[  45.941288] Service.Y2R <Warning> core/hle/service/y2r_u.cpp:SetTransferEndInterrupt:250: (STUBBED) called
[  45.944676] Service.Y2R <Warning> core/hle/service/y2r_u.cpp:SetTransferEndInterrupt:250: (STUBBED) called
[  46.095317] Service.Y2R <Warning> core/hle/service/y2r_u.cpp:SetTransferEndInterrupt:250: (STUBBED) called
[  46.098404] Service.Y2R <Warning> core/hle/service/y2r_u.cpp:SetTransferEndInterrupt:250: (STUBBED) called
[  46.275209] Service.Y2R <Warning> core/hle/service/y2r_u.cpp:SetTransferEndInterrupt:250: (STUBBED) called
[  46.277927] Service.Y2R <Warning> core/hle/service/y2r_u.cpp:SetTransferEndInterrupt:250: (STUBBED) called
[  46.570269] Service.Y2R <Warning> core/hle/service/y2r_u.cpp:SetTransferEndInterrupt:250: (STUBBED) called
[  46.573015] Service.Y2R <Warning> core/hle/service/y2r_u.cpp:SetTransferEndInterrupt:250: (STUBBED) called
[  46.716127] Service.Y2R <Warning> core/hle/service/y2r_u.cpp:SetTransferEndInterrupt:250: (STUBBED) called
[  46.718752] Service.Y2R <Warning> core/hle/service/y2r_u.cpp:SetTransferEndInterrupt:250: (STUBBED) called
[  46.862651] Service.Y2R <Warning> core/hle/service/y2r_u.cpp:SetTransferEndInterrupt:250: (STUBBED) called
[  46.865460] Service.Y2R <Warning> core/hle/service/y2r_u.cpp:SetTransferEndInterrupt:250: (STUBBED) called
[  47.007188] Service.Y2R <Warning> core/hle/service/y2r_u.cpp:SetTransferEndInterrupt:250: (STUBBED) called
[  47.009751] Service.Y2R <Warning> core/hle/service/y2r_u.cpp:SetTransferEndInterrupt:250: (STUBBED) called
[  47.166422] Service.Y2R <Warning> core/hle/service/y2r_u.cpp:SetTransferEndInterrupt:250: (STUBBED) called
[  47.168985] Service.Y2R <Warning> core/hle/service/y2r_u.cpp:SetTransferEndInterrupt:250: (STUBBED) called
[  47.308163] Service.Y2R <Warning> core/hle/service/y2r_u.cpp:SetTransferEndInterrupt:250: (STUBBED) called
[  47.310748] Service.Y2R <Warning> core/hle/service/y2r_u.cpp:SetTransferEndInterrupt:250: (STUBBED) called
[  47.452878] Service.Y2R <Warning> core/hle/service/y2r_u.cpp:SetTransferEndInterrupt:250: (STUBBED) called
[  47.455888] Service.Y2R <Warning> core/hle/service/y2r_u.cpp:SetTransferEndInterrupt:250: (STUBBED) called
[  47.605008] Service.Y2R <Warning> core/hle/service/y2r_u.cpp:SetTransferEndInterrupt:250: (STUBBED) called
[  47.607650] Service.Y2R <Warning> core/hle/service/y2r_u.cpp:SetTransferEndInterrupt:250: (STUBBED) called
[  47.937974] Service.LDR <Info> core/hle/service/ldr_ro/ldr_ro.cpp:UnloadCRO:501: Unloading CRO "MovieLib"
[  48.312391] Service.LDR <Info> core/hle/service/ldr_ro/cro_helper.cpp:ApplyStaticAnonymousSymbolToCRS:528: CRO 
"TitleMenu" exports 0 static
 anonymous symbols
[  48.313403] Ser
vice.LDR <Info> core/hle/service/ldr_ro/cro_helper.cpp:ApplyModuleExport:954: CRO "TitleMenu" exports 0 indexed 
symbols to "|static|"
[  48.313468] Service.LDR <Info> core/hle/service/ldr_ro/cro_helper.cpp:ApplyModuleExport:971: CRO "TitleMenu" exports 
2 anonymous symbols to "|static|"
[  48.313688] Service.LDR <Info> core/hle/service/ldr_ro/ldr_ro.cpp:LoadCRO:445: CRO "TitleMenu" loaded at 0x006AC000, 
fixed_end=0x006B6000
[  52.240001] Service.LDR <Info> core/hle/service/ldr_ro/ldr_ro.cpp:UnloadCRO:501: Unloading CRO "TitleMenu"
[  52.641889] Service.LDR <Info> core/hle/service/ldr_ro/cro_helper.cpp:ApplyStaticAnonymousSymbolToCRS:528: CRO 
"FieldRo" exports 0 static anonymous symbols
[  52.651893] Service.LDR <Info> core/hle/service/ldr_ro/cro_helper.cpp:ApplyModuleExport:954: CRO "FieldRo" exports 0 
indexed symbols to "|static|"
[  52.651955] Service.LDR <Info> core/hle/service/ldr_ro/cro_helper.cpp:ApplyModuleExport:971: CRO "FieldRo" exports 
327 anonymous symbols to "|static|"
[  52.653131] Service.LDR <Info> core/hle/service/ldr_ro/ldr_ro.cpp:LoadCRO:445: CRO "FieldRo" loaded at 0x006AC000, 
fixed_end=0x007A6000
[  55.996189] Service.FS <Warning> core/hle/service/fs/archive.cpp:HandleSyncRequest:173: (STUBBED) File command 
OpenLinkFile Path: [Binary: 000000000000000000000000]
[  56.989751] Service.LDR <Info> core/hle/service/ldr_ro/cro_helper.cpp:ApplyStaticAnonymousSymbolToCRS:528: CRO 
"FieldMenu" exports 0 static anonymous symbols
[  56.991728] Service.LDR <Info> core/hle/service/ldr_ro/cro_helper.cpp:operator():839: CRO "FieldMenu" imports 0 
indexed symbols from "FieldRo"
[  56.991750] Service.LDR <Info> core/hle/service/ldr_ro/cro_helper.cpp:operator():857: CRO "FieldMenu" imports 13 
anonymous symbols from "FieldRo"
[  56.991791] Service.LDR <Info> core/hle/service/ldr_ro/cro_helper.cpp:ApplyModuleExport:954: CRO "FieldMenu" exports 
0 indexed symbols to "|static|"
[  56.991807] Service.LDR <Info> core/hle/service/ldr_ro/cro_helper.cpp:ApplyModuleExport:971: CRO "FieldMenu" exports 
5 anonymous symbols to "|static|"
[  56.991930] Service.LDR <Info> core/hle/service/ldr_ro/cro_helper.cpp:ApplyModuleExport:954: CRO "FieldMenu" exports 
0 indexed symbols to "FieldRo"
[  56.991946] Service.LDR <Info> core/hle/service/ldr_ro/cro_helper.cpp:ApplyModuleExport:971: CRO "FieldMenu" exports 
12 anonymous symbols to "FieldRo"
[  56.992650] Service.LDR <Info> core/hle/service/ldr_ro/ldr_ro.cpp:LoadCRO:445: CRO "FieldMenu" loaded at 0x007B8000, 
fixed_end=0x007D6000
[  62.409981] Service.NDM <Warning> core/hle/service/ndm/ndm.cpp:EnterExclusiveState:37: (STUBBED) 
exclusive_state=0x00000002
[  62.411327] Kernel.SVC <Warning> core/hle/svc.cpp:CreateMemoryBlock:1137: called addr=0x083E5000
[  62.427759] Service <Error> core/hle/service/service.cpp:HandleSyncRequest:96: unknown / unimplemented function 
'SetProbeResponseParam': port=nwm::UDS, cmd_buff[1]=0x321F00, cmd_buff[2]=0x0
[  62.438784] Service.FRD <Warning> core/hle/service/frd/frd.cpp:GetMyFriendKey:97: (STUBBED) called
[  70.274330] Service.NWM <Warning> core/hle/service/nwm/nwm_uds.cpp:DestroyNetwork:879: called
[  70.279899] Service <Error> core/hle/service/service.cpp:HandleSyncRequest:96: unknown / unimplemented function 
'SetProbeResponseParam': port=nwm::UDS, cmd_buff[1]=0x321F00, cmd_buff[2]=0x20000
[  76.952913] Service.NWM <Warning> core/hle/service/nwm/nwm_uds.cpp:DestroyNetwork:879: called
[  76.953223] Service <Error> core/hle/service/service.cpp:HandleSyncRequest:96: unknown / unimplemented function 
'SetProbeResponseParam': port=nwm::UDS, cmd_buff[1]=0x321F00, cmd_buff[2]=0x20000
[  83.573205] Service.NWM <Warning> core/hle/service/nwm/nwm_uds.cpp:DestroyNetwork:879: called
[  83.573597] Service <Error> core/hle/service/service.cpp:HandleSyncRequest:96: unknown / unimplemented function 
'SetProbeResponseParam': port=nwm::UDS, cmd_buff[1]=0x321F00, cmd_buff[2]=0x20000
[  90.607665] Service.NWM <Warning> core/hle/service/nwm/nwm_uds.cpp:DestroyNetwork:879: called
[  90.608211] Service <Error> core/hle/service/service.cpp:HandleSyncRequest:
96: unknown / unimplemented 
function 'SetProbeResponseParam': port=nwm::UDS, cmd_buff[1]=0x321F00, cmd_buff[2]=0x20000
[  92.404037] Service.NWM <Warning> core/hle/service/nwm/nwm_uds.cpp:DestroyNetwork:879: called
[  92.404253] Service <Error> core/hle/service/service.cpp:HandleSyncRequest:96: unknown / unimplemented function 
'SetProbeResponseParam': port=nwm::UDS, cmd_buff[1]=0x321F00, cmd_buff[2]=0x20000

[Moderator: code tag added.]

#9

That’s the log for Pokemon Sun. We asked you to upload a log of a game that doesn’t work for you.

#10

that is the game that wont work for me

#11

If it’s just low FPS, then you can follow some of the tips here.

#12

i dont know what the problem is that causes it to work so badly

#13

As @Leo121 said, there’s no one specific problem with Pokemon Sun, Citra as a whole is still under development.

#14

i thought that it worked that way for everyone but Citra says the games works good and ive seen it work good for people on youtube so im trying to figure why not for me

#15

The Great rating of Pokemon Sun in the Game Compatibility List is a measure of how accurate the emulation is, without performance in mind. Performance is taken into account in the summary, which states that a powerful computer is required.

Don’t trust YouTube videos of Citra running at full speed, the video can always be edited to make the game look like it’s running faster then it is.

#16

ok then thanks anyways

#17

I think you must run it after a while when you boot your computer say 10 min. I have Intel i3 4gb ram so it works well for me

#18

also you can decrease your citra’s resolution to native

#19

nothing seems to help i dont know why

#22

Don’t hijack threads, create a new support thread with all the details filled in.