I need some help please

Issue:
Game crashes as I try to launch Omega Ruby.
Edit: Now It is just stuck at a black screen when I launch the file.

System Information

  • Operating System: Windows 64
  • CPU: Intel® Core™ i5-4200M CPU @ 2.50GHz
  • GPU: Intel® HD Graphics 4600
  • Citra Version (found in title bar): 1554
  • Game: Omega Ruby
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.
citra_log.txt (15.7 KB)
In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296[citra_log.txt|attachment]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

System Information for Support

Client Version                                Nightly 1554 HEAD-7625306
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i5-4200M CPU @ 2.50GHz
Graphics API                                  OpenGL ?
Graphics Renderer                             ?
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [ ]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

System Information for Support

Client Version                                Nightly 1554 HEAD-7625306
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i5-4200M CPU @ 2.50GHz
Graphics API                                  OpenGL ?
Graphics Renderer                             ?
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [ ]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

System Information for Support

Client Version                                Nightly 1554 HEAD-7625306
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i5-4200M CPU @ 2.50GHz
Graphics API                                  OpenGL ?
Graphics Renderer                             ?
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

Hm, to try get more information in the log, turn off Hardware Renderer in the Advanced graphics options then upload a new log when Citra closes after you tried to start a game.

System Information for Support

Client Version                                Nightly 1554 HEAD-7625306
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i5-4200M CPU @ 2.50GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 4600
GPU Driver Version                            20.19.15.4835
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

  • You have cheats enabled. This might cause weird behaviour or crashes. Please disable them and retest if your game is experiencing bugs or crashes.

System Information for Support

Client Version                                Nightly 1554 HEAD-7625306
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i5-4200M CPU @ 2.50GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 4600
GPU Driver Version                            20.19.15.4835
CPU JIT                                       [x]
Hardware Renderer                             [ ]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

I fixed it by turning off the Disk Shader Cache, and now its running perfectly, but if you guys still have some opinions on how to fix it without that please let me know.

GPU Driver Version: Build 20.19.15.4835

This driver is outdated, you need to update.

Download win64_15.40.45.5126.zip from https://downloadcenter.intel.com/download/29474/Intel-Graphics-Driver-for-Windows-15-40-?product=76348
direct link: https://downloadmirror.intel.com/29474/a08/win64_15.40.45.5126.zip

then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

The Disk Shader Cache currently has a bug when Accurate Multiplication is turned off causing it to load all shaders from zero every time you start the game and makes the precompiled cache extrememly large + the RAM usage skyrockets until you crash.

So do this:

  1. Open Citra then File->Open Citra Folder
  2. Open shaders folder then delete the opengl folder
  3. Turn on Disk Shader Cache again in the graphics options

Keep Accurate Multiplication turned on